Andy Shaw Email & Phone Number

Lynnwood, Wa, Us

Menlo Park, Ca, Us

As a UX Research Assistant, I execute comprehensive human subjects research in AR/VR and audio perception, overseeing all project phases from drafting procedural documents to data collection and preliminary analysis. I ensure participant safety and comfort, utilize advanced lab equipment, and contribute to optimizing workflows. I collaborate with cross-functional teams, debug prototypes, and manage participant recruitment and lab setup, significantly improving data quality and study participation.

Redmond, Washington, Us

As a UX Moderator, I directed comprehensive research sessions, collecting both quantitative and qualitative data for in-person usability tests. I led live 1:1 sessions, collaborating seamlessly with fellow moderators and data analysts. My focus centered on evaluating the usability of proprietary consumer-electronic hardware for high-profile clients. Beyond standard protocols, I delved into unreleased products and software, and consistently adhered to UX best practices, contributing to the overall research and moderation strategies.

Seattle, Wa, Us

As a UX Researcher, I researched, designed, and implemented a hearing aid simulator with the use of virtual reality technology. Conducting 3 user interviews and literature reviews, the team and I gained context of the problem space through the understanding of Deaf culture.

Philadelphia, Pa, Us

As a UX Researcher at GoPuff, I led multiple user research projects to gather valuable insights on user needs, behaviors, and preferences. Through qualitative research methods, I worked closely with cross-functional teams to identify pain points and opportunities to improve user experience across digital platforms. I conducted user interviews, moderated usability tests, and analyzed data to provide actionable recommendations to product teams. I collaborated with designers and developers to incorporate user feedback and insights into the product development process.

Lynnwood, Wa, Us

As an Amazon FBA seller, I utilized my strong analytical and problem-solving skills to optimize product listings and drive sales growth. Through strategic keyword research and listing optimization, I was able to improve product visibility and increase conversion rates. Additionally, I leveraged data analysis to identify top-performing products and adjust inventory levels accordingly, resulting in reduced storage fees and increased profitability. With a strong focus on customer experience, I also ensured timely and accurate order fulfillment and provided excellent customer service to maintain high seller ratings.

Framingham, Ma, Us

As a Sales and Tech Associate at Staples, I provided exceptional customer service and technical support to a diverse range of clients. I was responsible for promoting and selling Staples' tech services, as well as diagnosing and repairing various computer issues. Through my expertise and attention to detail, I helped customers optimize their technology experience and achieve their business goals. In addition to my technical skills, I honed my sales and communication abilities by effectively identifying and meeting customer needs. My experience at Staples equipped me with the ability to thrive in a fast-paced, dynamic work environment, and strengthened my ability to work independently and as part of a team.

Framingham, Ma, Us

As a Sales and Tech Associate at Staples, I provided exceptional customer service and technical support to a diverse range of clients. I was responsible for promoting and selling Staples' tech services, as well as diagnosing and repairing various computer issues. Through my expertise and attention to detail, I helped customers optimize their technology experience and achieve their business goals. In addition to my technical skills, I honed my sales and communication abilities by effectively identifying and meeting customer needs. My experience at Staples equipped me with the ability to thrive in a fast-paced, dynamic work environment, and strengthened my ability to work independently and as part of a team.

Guatemala, Guatemala, Gt

As a Panda Express worker, I was responsible for ensuring that our guests receive excellent customer service while also maintaining a clean and organized dining area. I greeted customers with a smile and took their orders accurately and efficiently. I was knowledgeable about menu items and can make recommendations to guests based on their preferences. In addition, I was responsible for preparing and serving food in a timely and sanitary manner. I followed proper food handling and safety procedures at all times to ensure the health and well-being of our guests. I also helped to maintain inventory levels by restocking supplies and ingredients as needed. As a team player, I worked closely with my colleagues to ensure a positive and productive work environment.

Parsippany, New Jersey, Us

As a seasonal cashier at Toys R Us, I provided exceptional customer service to shoppers during the busy holiday season. With a friendly and approachable demeanor, I assisted customers with their purchases, answered their questions, and resolved any issues they encountered. I was responsible for accurately processing transactions, handling cash and credit card payments, and balancing the register at the end of each shift. Through my work at Toys R Us, I honed my interpersonal skills, attention to detail, and ability to thrive in a fast-paced environment. It was a rewarding experience to help make the holiday season a memorable one for both children and their families.

Human Centered Design And Engineering, Human Computer Interaction

High School Diploma