Andy Kaye Email & Phone Number

Brookfield, Wi, Us

- Led total implementation redesign of enterprise shipping software and workflows for an at-risk client, increasing uptime reliability to 99%, reducing costs and lost revenue due to outages and data/configuration corruption, and supporting millions of shipments per year- Designed and implemented a Tier 1 support organization for clients’ needs, including workflows, processes, and software- Coordinated team of 6 engineers to review, overhaul, and resolve system critical issues for at an risk enterprise client- Review and provide approvals for new integrations and implementations, analyzing for stability and supportability- Provide customer relationship management during technical incidents and outages- Facilitate meetings, perform quarterly business reviews, and regularly report/present to executive management at several clients

Brookfield, Wi, Us

- Dedicated support software engineer for several billion-dollar retail organizations - Managed team of 3 engineers, provided mentorship, ensured productivity, and handled issue escalation- Repaired client systems and integrations for critical enterprise customers- Organized and led after hours support program, including filling primary point of contact

Brookfield, Wi, Us

- Developed and maintained VB, VB.NET, and C# applications, alongside SQL databases- Worked in a collaborative support queue, resolving issues according to client needs and priorities- Collaborated with client engineering teams to troubleshoot technical issues in real time

Milwaukee, Wi, Us

- Managed SalesForce and Microsoft Dynamics CRM projects, from requirements gathering, through development, and eventual deployment- Developed JavaScript and ASP.NET applications

Milwaukee, Wi, Us

- Diagnosed and repaired laptops provided to every Milwaukee School of Engineering student and faculty member- Earned HP certification to perform in-house repairs of HP products- Developed communication, technical, and critical thinking skills through interacting with patrons and diagnosing both computer hardware and software

- Debugged optimized assembly code for PIC microarchitecture- Built device drivers for hardware implementing various communication protocols including SPI, I2C, and CAN- Wrote DC backup power supply article recognized and implemented by Red Cross Disaster Services Technology- Developed programming, design, and communication skills through short and long term collaborative projects

Milwaukee, Wi, Us

- Called and encouraged prospective students to attend the Milwaukee School of Engineering- One of only two employees to exceed call-to-recruitment ratio challenge- Developed communication skills through telephone experience and leading campus tours