Andrew Knaster, Ed.S., Mis, Ma, Mcp Email & Phone Number

Hunt Valley, Maryland, United States

• Serve as the thought leader for business and systems analysts at JMT Technology Group and JMT• Provide business and systems analysis in a wide variety of fields, including geographic information systems, petroleum production permitting and licensing, government operations, public roads management, and internal operations• Responsible for providing detailed and multilayered requirements documentation that includes functional and non-functional requirements, user stories, acceptance criteria, business rules, UML diagrams, BPMN, wireframes, data models, and mind maps• Makes extensive use of Microsoft’s Azure DevOps platform to allow for collaboration, standardization, reporting, requirements traceability, and data visualization• Develop and disseminate analysis best practices• Provides mentorship and guidance in the use of Azure DevOps• Serve as an agile evangelist and coach• Regular contributor to responses to Requests for Proposal• Perform business and systems analysis for remote customers with decentralized teams• Accessibility champion and SME• Develop comprehensive and useful operational manuals• Provide instructional design and technical writing services to clients• Assess third-party products before adoption

Hunt Valley, Maryland, United States

• Provide business and systems analysis in a wide variety of fields to include geographic information systems, petroleum production permitting and licensing, call center operations, aviation administration, and invoice routing and processing (using OnBase)• Responsible for providing detailed and multilayered requirements documentation that includes functional and non-functional requirements, user stories, acceptance criteria, business rules, UML diagrams, wireframes, data models, and mind maps• Makes extensive use of Microsoft’s Azure DevOps platform to allow for collaboration, standardization, reporting, requirements traceability, and data visualization• Lead the Business Systems Analyst Community of Practice• Provides mentorship and guidance in the use of Azure DevOps• Serve as an agile evangelist and coach• Regular contributor to responses to Requests for Proposal• Perform business and systems analysis for remote customers with decentralized teams• Provide instructional design services to clients

Online

• Provide synchronous and asynchronous IT, IS, software engineering, project management, business, and ethics education for adult learners working toward a Bachelor's or Master's degree at an accredited institution• Reduce transactional distance with adult learners by maintaining regular contact and counseling both synchronously and asynchronously• Develop curricula for several classes to include software engineering, ethics, and project management• Write supplements to established curricula to address changes in technology and different computing platforms • Provide feedback to full-time faculty for the improvement of the educational experience• Live lecturer at the College of Engineering and School of BusinessUndergraduate courses taught:• CIS265: Information Systems Essentials• CIS270: Business Information Technology Application• CIT320: Enterprise Architecture• CIT330: Project Management• CIT360: Legal and Ethical Practices in Information Technology• CIT460: Business Networking• CIT465: Advanced Business Networking• CIT470: Information Processing Systems• CSC411: Social and Professional Issues in Computing• EGR323: Software Requirements, Analysis, and Testing• EGR427: Software Project ManagementGraduate courses taught:• BUS512 Management of Information Systems

Mechanicsburg, Pa

• Conduct business and systems analysis in an agile environment for a development team that provides and maintains software used for the credit union’s online banking system• Conduct daily standups and maintain the project backlogs in Microsoft Azure DevOps• Write user stories and acceptance criteria that lead to the development of software• Serve as the liaison between the development team, the business units, and the project management office• Conduct data analysis using MS SQL Server Management Studio• Develop and deliver presentations related to development work to stakeholders and business units• Provide direct customer support for escalated issues• Develop models and UML diagrams in MS Visio

Sparks Glencoe, Maryland

• Lead a team of six training specialists that deliver technical training on a broad spectrum of diagnostic instruments to field service engineers, applications specialists, and other users• Develop training plans for the training specialists to ensure that they are competent to provide training • Work with worldwide offices to ensure their training needs are met• Execute strategic plans from the director of Learning and Development• Collaborate with service managers to leverage the skills of their systems specialists in the delivery of training events• Work with instructional systems designers, technical writers, team leads, and other learning and development staff to provide a coordinated effort for a singular customer experience • Coordinate the establishment of global training centers to provide more comprehensive coverage for a global enterprise

Sparks Glencoe, Maryland

• Develop software specifications to interface with molecular and microbiological testing equipment• Develop and improve work processes for software development• Implement agile methodologies for the development of system requirements• Collaborate with testing, user experience, software engineering, and systems engineering teams• Create training materials for the professional development of the team• Schedule project deliverables and coordinate work product delivery• Interview analyst candidates and make recommendations for hiring

Department Of Homeland Security, Annapolis Junction, Md

• Lead for a team of Business Architecture (BA) analysts working on a technology infrastructure modernization project for the Department of Homeland Security, Transportation Security Administration• Subject matter expert on implementing IBM Rational Jazz and agile methodologies• Mentor team on agile requirements development• Train team members on various aspects of requirements management• Perform “As-Is/To-Be” analysis of problem/change requests• Author database documentation and models• Develop the business taxonomy for the entire requirements development process• Collaborate with Test, IV&V, Data Architecture, and other teams• Research and document data interfaces for inter-agency operations• Participate in regular team assessments of project risks and opportunities• Collaborate with Project Manager on daily operations of Business Architecture team• Develop the Requirements Management Plan for the BA team• Prepare and deliver training sessions at various offices of the TSA• Develop the training curriculum for off-site staff that are in administrative processing• Create business process models and wireframe mockups used in the definition of requirements and their implementation

Lynchburg, Virginia Area

Completed an Educational Specialist (Ed.S.) degree with a cognate in Instruction and Curriculum Development. My areas of focus include competency-based training and education and corporate training.

Annapolis Junction, Md

Lead for team of Business Architecture analysts working on a technology infrastructure modernization project for the Department of Homeland SecuritySubject matter expert on implementing IBM Rational JazzMentor team on agile requirements developmentTrain team members on various aspects of requirements managementDevelop the business taxonomy for the entire requirements development processCollaborate with Test, IV&V, Data Architecture, and other teamsCollaborate with Project Manager on daily operations of Business Architecture teamDevelop the Requirements Management Plan for the BA team

Online

Teaching Information Systems courses to Associate's and Bachelor's students. Serve on faculty counsel.

Remote, Fulton, Md, And Washington, Dc Metro Area

Provide full life cycle business analysis expertise for public sector clients leveraging SharePoint and Nintex technologiesAgile methodologies evangelist, helping customers to streamline product development through the application of Disciplined Agile Delivery and Agile ModelingCollaborate with engineers, developers, other analysts, and project management leadership in the development and delivery of enterprise technology solutions

Remote

Consultant on multidisciplinary teams for several government agencies. Responsibilities include requirements analysis, system design and development, project planning, technical documentation, database analysis and design, SharePoint design, Web and database development, business process anlaysis, gap analysis, and serving as technical subject matter expert. Member of multiple Tiger Teams to respond to immediate organizational needs.

Remote

On contract to the Department of Veterans Affairs, Office of Information Technology: July 2012 to August 2013As Senior Business Information Analyst and Modeler • Conduct research in the governance of Enterprise Architecture (EA) and Standards Development Organizations (SDO) as part of the development of an Enterprise Architecture framework• Develop a database system to facilitate access to EA and SDO information, definitions, and sources • Develop business information architecture models• Participate in the Agile Implementation Workgroup• Design instructional materials for Information Architects• Create dashboards and reports to demonstrate the progress of strategic initiatives• Provide corporate training in agile methodologies• Contribute to responses to requests for proposalsAs Requirements Manager - Project Management Office• Provide management and oversight of the requirements management of three programs and eight projects • Lead the Business Analysis and Requirements Management Community of Practice• Design and implement a Requirements Management process that is both tool and methodology agnostic to allow project teams to use the tools that fit their needs and pick from such diverse System Life Cycle Development (SDLC) methodologies such as iterative, agile, or a hybrid like Disciplined Agile Delivery. • Develop and maintain a library of over 100 Task-Based Training (TBT) sessions. TBT is a short training aid that walks a person step by step through a single task so the person can accomplish it with no other training.• Serve as the subject matter expert for the Rational Jazz tools (Rational Requirements Composer, Rational Team Concert, and Rational Quality Manager)• Collaborate with the Risk Manager on the development of SWOT matrices • Contribute to responses to requests for proposals• Mentor business analysts and facilitate peer training

Phoenix, Arizona Area

Full-time student in Master of Science in Information Systems program at the University of Phoenix's College of Information Systems and Technology. Graduated with a 4.0 GPA.

U.S. Department Of Veterans Affairs

• Provide full life cycle support for Improve Veterans’ Mental Health, a major VHA Health Informatics initiative• Elicit requirements and business rules from stakeholders• Perform gap analysis by analyzing existing requirements artifacts to determine past stakeholder needs and working with current stakeholders to elicit current needs• Create projects in RequisitePro to record stakeholder requests, business rules, use cases, and features to maintain traceability between them and establish traceability to test cases, change orders, and other activities that impacted the scope of the project• Develop test cases with Rational Quality Manager to exercise requirements realization• Develop and maintain the Requirements Traceability Matrix (RTM) covering everything from inception to deployment• Produce business analysis artifacts to include requirements specification documents, system design documents, risk assessments, and gap analyses• Mentor other analysts in the use of RequisitePro for requirements and use case management and Rational Quality Manager for test plan, test case, and test script management• Develop and document work processes to assist with the development and delivery of requirements and test cases

• Wrote the use cases and business rules used to develop the software that supported the largest operation in the Census, Non-Response Follow Up, an operation of the Census that gathers the information for approximately 49 million homes across the United States and its territories• Wrote the use cases and business rules used to develop the software that supported the Remote Alaska operation which gathers the information from locations across the state of Alaska not readily accessible by conventional means• Local administrator and subject matter expert for applications used in support of requirements analysis to include DOORS, Rally, and Serena Version Manager• Created the work processes used by the Requirements Analysis team• Created State Charts and Business Process Models with Visio • Developed an application with VBA and SQL that extended Microsoft Access and Excel to produce a wide variety of reports used within the highest levels of the Bureau, several of which were presented to Congress, the Government Accountability Office, and the Office of the Inspector General• Trained the Requirements Analysis team in many of the tools used to support its activities• Trained Help Desk staff in several Census operations and the software used to support them• Managed the process used to create and maintain the Requirements Traceability Matrix

Developed the requirements for the Secure Messaging program used in the MyHealtheVet applicationFacilitated user acceptance testingLectured on the application of secure messaging

Reverse engineered requirements for two enterprise-level applicationsTeam lead on integration of the Rational Tools SuiteLead weekly analyst team meetings

Reverse engineered major e-commerce programGathered requirements for changes to existing applicationsConducted researching in FIPS 140-2 secure keystores to make recommendations for ACH application

As Senior Webmastero Manage web applications through the entire systems development lifecycle o End to end analysis and development of Internet, extranet and intranet applications utilizing various technological solutions such as IIS, Windows 2000, MS SQL Server 2000, MS Index Server, and ColdFusion o Model databases by creating entity-relationship diagrams and reverse engineering them with Visio for Enterprise Architectso Writing terms of reference, project plans, technical specifications, training materials, and policies and procedures manualso Interview internal clients to determine their needs and identify best-fit solutions o Identify, compare, and recommend COTS solutions for varied business problems o Perform telemetric analysis of visitor data o Participate in activities to improve search engine placement o Write SQL stored procedures to allow for web to database connectivity o Work with European colleagues at their business sites to insure their interests and needs were met though face to face collaboration and JAD sessions As Senior Programmer o Maintain and improve the corporate customer service web site that provides policy service to over 60% of all policy holders o Migrate web sites to new design standards o Configure and maintain web servers o Develop user interfaces for B2C products o Improve processes used to create, transmit and consume XML messageso Write SQL stored procedures to allow for web to database connectivity o Deliver presentations of web based technologies to clients and prospective clients o Model and document work processes o Build and implement product test plans

Developed and maintained customer portalLead JAD session for multinational Web site developmentDeveloped a content management productInterviewed developer candidates

Classroom instructionCourseware developmentOffice automation programmingWebmasterIntranet developmentInternet redesignEnd-user support

Served as first officer to the Troop Commander of a Cavalry Troop having 249 soldiers. During the majority of my time in the position, I served as the acting commander. That made me responsible for all aspects of the Troop's activities.

Educational Specialist (Post-Grad), Education, 3.34/4

Post-graduate degree in education with a cognate in curriculum and instruction.

Education Specialist (Post-Grad), Curriculum And Instruction

Activities and Societies: Research assistant on mobile computing and standalone networks Epsilon Pi Tau - The International Honor Society.

Master Of Science In Information Systems, Computer Information Systems, 4.0

Activities and Societies: Epsilon Pi Tau - The International Honor Society for Professions in Technology Association for Computing.

M.A., Biblical Studies, 3.33

Activities and Societies: Chaplain, 1st Battalion, 67th Armor during the first Gulf War. Studied for Master of Arts in Biblical Studies.

B.A., Psychology And Sociology, 3.088 (3.727 In Psychology)

Activities and Societies: Psi Chi International Honors Society in Psychology Double major in Psychology and Sociology.

Certificate, Military Science (Rotc Commission)

Activities and Societies: Founder of Seton Hall chapter of A.U.S.A. Military Science (ROTC) student