Andy Koh Email and Phone Number
Andy Koh work email
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Andy Koh personal email
I am a problem solver.With 16 years of experience spanning in product management, product marketing, growth, digital and partnerships, I pollinate creative ideas across telcos, start-ups and energy utilities. I continuously dig into complex customer pain points, break them down into bite size, modular pieces and solve them with technology. I create, scale and optimize product portfolios ranging from $2M to $0.5B in revenue. Bottom-line, I get the job done and compete to win. I am at my best creating simple products and campaigns to solve both customers' pain points and business challenges. I often ask and answer difficult customer questions to ascertain the voice of customers (VOC), size of the opportunity and thereafter working cross-functionally to deliver them. Iteration through a feedback loop is crucial and starting with the end in mind is always a mantra for me. I align, inspire and grow effective product teams ranging from 3 to 30. I like to rally individuals on a common vision and share narratives by connecting the dots. In my team, the buck stops with me thus creating a safe environment for honest feedback and communication. I love to marry business and customer experience with tech. Often, I create optimal customer outcomes with engineers while delivering successful commercial narratives that cuts through a highly competitive market. Trust me, I dance to the tune when both UATs and BRTs get signed off and customers are happy with the product. I continue to grow and refine myself through my relentless passion to learn. I read widely to stay updated and I seek feedback on my performance. I am often calm and collected, focusing to listen intently and ask questions than jumping to quick judgment. I enjoy meeting new people and hearing fresh perspectives. Reach out to me if you are keen to discuss new business models, tech disruptions or digital. In my free time, I go to my favorite climbing gym for a workout and mentors young undergraduates and job seekers on career choices and professional skills building. Professional SkillsProduct Management | Product Marketing | Business Planning & Strategy | Growth | Digital | Partnership | Agile | P/L Management | Customer Experience | OTT video | Pricing | Business Analytics | Go-to-Market | Marketing Communications | Customer Segmentation | Negotiation| Life Cycle Marketing| Domain SkillsJIRA | Slack | Lean Six Sigma | CRM | Billing | Digital Advertising | Digital Marketing | Telecommunications | Start Up| Energy Utilities|
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Product Management Lead, Product ExperienceRakuten Viki Feb 2022 - PresentSan Mateo, California, UsDriving amazing experiences for our Viki users across AVOD and SVODResponsible for the viewer engagement outcomes across content discovery, search and video play instances. To support viewer video consumption, focus in 2024 centred on metadata localisation and subtitle translations. -
Director, Consumer BusinessSembcorp Industries Ltd Jul 2020 - Feb 2022Singapore, SgI am responsible as a business owner for retail power growth & go-to-market across residential and SME segments through digital and offline channels. I drive strategic partnerships with bank & likeminded partners for win-win outcomes.My responsibilities also include product development, customer care, retail operations and SME sales within the business -
Senior Customer Experience Strategy PartnerStarhub Dec 2019 - Jul 2020Singapore, SgLead customer experience and NPS for home products (Broadband & TV Products). Co-created with Product team and delivered optimal customer journey and experiences for new Nokia Beacon and Netflix Home Hub launch. -
Country Product ManagerCircles.Life May 2019 - Dec 2019Singapore, Singapore, SgSingapore Product Lead responsible to deliver revenue & subscriber growth through innovative digital products and partnerships. I drive Singapore product roadmap through user research and insights . I work with engineering on prioritization of features/products and product release. At the same time, I am focused on developing seamless customer journeys will UI/UX and mobile teams. -
Associate Director, Ott Product Marketing & PartnershipsSingtel Jan 2018 - May 2019Singapore, SgI am responsible to drive the growth and vision of CAST digital video services for both Singtel TV and OTT content partnerships.Responsibilities include product marketing, P/L management, pricing & product bundling, customer acquisition & go-to-market, onboarding and customer engagement on CAST app. I work with engineering on continuous customer journey improvement, usage and subscriber base management. I've also successfully rolled out partnerships with Amazon Prime (1st in Singapore), VIU and HBO Go -
Associate Director Broadband & Home SolutionsSingtel Jan 2015 - Jan 2018Singapore, SgI lead product marketing for Broadband & Home Solutions with P&L responsibilities across broadband products lines including Fixed Mobile and IDD. Responsibilities include new product propositions development & launch, hardware monetization and partnerships development. Our role also include end-to-end customer experience across sales enablement, engineering and customer care. In 2016, I led the launch of Netflix partnership for Singtel, the first operator to partner them in Singapore. -
Postpaid Mobile Product Manager - PricingOptus Apr 2013 - Jan 2015Macquarie Park, Nsw, AuSubject matter expert for postpaid mobile with extensive mobile & data monetization experience. Delivered market analysis with global best practices bench-marking during my tour. Provided in-depth business analysis to answer hypotheses, delivered key insights and trends to aid decision making. Responsible for re-vamping weekly trading performance insights for senior leader meetings to improve actionable outcomes -
Product Marketing Manager Postpaid MobileSingtel Aug 2010 - Mar 2013Singapore, SgI am responsible for driving new mobile acquisitions and mobile price plan revenue management across consumer, corporate individual scheme and SME. During my time, I led the product marketing for 4G network together with our data monetization strategy. Role included revenue management, IT system build, propositions development and communications. In 2010, I was responsible in driving successful smartphone launches to increase market acquisition. To improve the perception and engagement of Android play store, I led a cross-functional team across communications, devices and sales to create consumer friendly communications and promotions go-to-market. -
Corporate Marketing ExecutiveStarhub Sep 2007 - Jul 2010Singapore, SgConceptualized and implemented effective integrated marketing strategies and campaigns for StarHub’s range of mobile product, value added services to the corporate business segment. I have also managed the suite of Blackberry smartphone launches and grew the BIS and BES solutions during the same period -
Reporting & Analysis Associate, Wholesale BankingStandard Chartered Bank Jan 2007 - Aug 2007London, England, GbCost Management -
Summer InternAmerican Express May 2006 - Jul 2006New York, Ny, UsCards Management & Research
Andy Koh Skills
Andy Koh Education Details
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Nanyang Technological University SingaporePsychology
Frequently Asked Questions about Andy Koh
What company does Andy Koh work for?
Andy Koh works for Rakuten Viki
What is Andy Koh's role at the current company?
Andy Koh's current role is Product Management| Product Marketing | Partnerships | Growth Marketing | P&L | Digital | Subscription Model | Start Up.
What is Andy Koh's email address?
Andy Koh's email address is ko****@****.edu.sg
What schools did Andy Koh attend?
Andy Koh attended Nanyang Technological University Singapore.
What skills is Andy Koh known for?
Andy Koh has skills like Mobile Devices, Product Marketing, Telecommunications, Product Management, Marketing, Business Development, Marketing Strategy, Segmentation, Vas, Go To Market Strategy, Management, Customer Experience.
Who are Andy Koh's colleagues?
Andy Koh's colleagues are Amitrajit Ghosh, Hong Zhen Lim, Lin-Hsien Wang, Eva Morata, Sean Menez, Mariana Gimenez, Maria Johanna Rodriguez.
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