Andy Kow Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for overseeing all technology operations and providing comprehensive support to meet the organization's technological needs. Collaborating closely with other department heads, I consult, evaluate, and implement innovative technology solutions to drive efficiency and enhance productivity across the organization.Key Responsibilities:• Manage all technology operations and ensure smooth functioning of systems and infrastructure (Azure, M365, iManage)• Provide support and assistance with technology-related requests from employees• Collaborate with other Heads of Departments to identify technology needs and recommend appropriate solutions• Evaluate and implement technology solutions to improve efficiency and productivity• Stay up-to-date with the latest technology trends and advancements in the industry• Conduct research and analysis to identify opportunities for technological improvements• Assist in developing and implementing technology policies and procedures• Provide training and guidance to employees on technology-related mattersAchievements:• Revamped Technology policies and in-house processes• Implemented ticketing system to track reported issues• Worked on hardware refresh from rental to purchases for more control on hardware/software• Introduced Risk Based-Patch management for all machine updates and software management• Switched to a more reliable VOIP system for better stability and quality with less cost expenses• Tweaked policy settings for firewall to enable proper filters• Made further improvements to server side settings, processes & policies

Selangor, Malaysia

As an Event/Operations/Logistics Manager :To handle operations of event projects, making sure the event goes smoothly and as planned from A to Z. Some projects require stunt driving or professional instructors, this is where I also step in to assist on completing the event projects as needed.Clients that I have worked with :Volkswagen, Mini, BMW, Hyundai, Mazda, Lexus, Toyota, Honda, Lotus, ProtonAs a Driver trainer/instructor :Driver training for corporate companies & personal groups teaches participants the necessary and important skills that are not thought in driving schools. Safety is the key. Advance driving on track, autocross/gymkhana, technical advisory for driving techniques.

Malaysia

One of a selected few that is certified to present and run events as a driving instructor for BMW.Driver Instructor for official events for BMW, Malaysia.

Kuala Lumpur, Malaysia

PRIMARY TASKS:Part of Global Team, scheduling IT Trainings which target specific areas for improvement. Achieved by providing training workshops and IT tips by email which gives the users an opportunity to learn new things or attend as a refresher. Provide Core Induction Training for new joiners to the Firm, this provides all necessary information on what technology is used within the Firm.When required provide cross support training to other offices within the Joint Asian Offices (Kuala Lumpur, Singapore, Jakarta, Hong Kong, Beijing, Shanghai, Hanoi, Ho Chi Minh, Seoul) & Yangon. Task leader for consolidating and improving the Induction training material and sessions for each office. Primary goal was to make the session short and direct to ensure a more effective New Joiner Training Program.SUBJECT MATTER EXPERT (SME)INTERACTIONWorked with the Business Development department to come up with a freshtake on training and to create a “Firm Standard” to be used with the InterAction system. A standard operating procedure that users needed to apply, to which made entering data into the system more efficient. This “Firm Standard” was carried over and applied to other offices within Asia Pacific offices when implementing InterActioniMANAGEDeveloped several training methods for specific practice groups and local departments on how to store and utilize their data on the iManage Document Management system.ASSIGNED TASKS - Create, integrate and present trainings for internal users for software and hardware - Educate users on common fixes to ensure that they learn from mistakes or errors to be moreefficient - Provide Level 2 technical support on software and hardware when required - Deploy assigned projects from the Global IT Team when assigned - Primary contact for InterAction system in the local officeACCOMPLISHMENTS - Implemented Video based Trainings and set the standard for virtual training presentations.

- Manage all office IT equipment / On-site IT support when required for events - Handle event projects which include preparation and organizing of an event - Ensure event runs smoothly and prepare all necessary paperwork for pre and post event review - Work with clients on planning and costing for events

Kuala Lumpur, Malaysia

- Manage all office Technology equipment - Maintain Server/Database systems, hardware and software - Manage PABX system - Consultant role during conferences for all Technology related requests and questions - Manage software, Exchange, Outlook, Network Monitoring tools - Provide software and hardware training, in house software and Microsoft products - Prepare documentation/guides for Technology software - Manage door security system - Manage CCTV security system - Purchase necessary Technology equipment for the office

- Manage customer escalations that are too technical for the Level 1 Specialist to handle. - Quality Call Scoring/Monitoring, to ensure that calls taken by Level 1 Specialist are up to company standards. - Taking lead on Level 1 Specialist training program, organizing a small team to provide technical training on a daily basis for the entire Relationship line of business. - Monitor and Control the number of repeated dispatches from calls that require a service on-site by sharing known issues that can be solved easily. - Setup and provide technical training to new Level 1 Specialists and refreshers when required

Position Level : Non-ExecutiveSpecialization : IT/Computer - HardwareIndustry : Computer / Information Technology (Hardware

Position Level : Fresh / Entry LevelSpecialization : Sales - CorporateIndustry : Retail / MerchandiseDuration : 2003 - Aug 2003Work Description :- Frontline Sales Executive for the company- Help maintain computers when required

Position Level : Fresh / Entry LevelSpecialization : IT/Computer - HardwareIndustry : Manufacturing / Production; MonthlyWork Description : Maintain PC hardware and software solutions, create e-mail accounts and check network connections. Skills(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities;Beginner - Just started using or learning the skill) Skill Years Proficiency--------------------------------------------------------------------------------------------------------- Windows XP >5 Advanced MS Office >5 Intermediate Networking 5 Intermediate Windows Vista 1 Intermediate Visual Basic 1 Beginner Windows NT 4.0 1 Beginner Languages(Proficiency: 0=Poor - 10=Excellent) Language Spoken Written