Andy Kroll Email & Phone Number

Farmington Hills, Mi, Us

• Built strategy, implemented tactics, and drove total revenue growth 22%• Created successful B2B and B2C sales process while institutionalizing new CRM system that enhanced sales process, shortened buying cycle and improved sales conversion ratio 19.4% • Digitized and enhanced total enterprise marketing program while minimizing budget and spending less than 2% of total revenue per annum• Designed, implemented, and marshalled customer feedback system that improved Google Reviews and Customer Satisfaction by 1200 Basis Points while reaching a 91 Net Promoter Score• Developed and implemented a talent acquisition system that successfully recruited and hired 12 significant contributorsObjectives: Quarterback, align and optimize the entire customer experience with the aim of increasing quality revenue from a long-term and short-term perspective.Responsibilities: Responsible for all activities, vendors, partnerships, and staff that generate revenue and impact the customer experience.

Oakbrook Terrace, Illinois, Us

By leveraging SIRVA’s integrated portfolio of brands and services, I help create more value for our clients and business partners by reducing their operating costs so they can fund investments targeted at specific opportunities in their own businesses. I also help some of our business partners uncover additional revenue streams and residual cash-flows. From relocation to household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, Alliance Relocation & SMARTBOX) provides the only integrated moving/relocation solution in the industry.

Oakbrook Terrace, Illinois, Us

“As I reached my 5th year anniversary as leader of the northAmerican brand, I reflect, look back and realize how grateful and blessed I have been to be out in front of the most hardworking and talented parade of people in the industry.With 40 new agent locations added to the northAmerican family throughout the United States and Canada to 5 straight years of market share growth and revenue per shipment growth, agent partners are making money again and paying it forward in their local communities with Move for Hunger and nationally for the Gary Sinise Foundation. We rejuvenated our winning culture, instituitionalized the “Pursuit of Excellence” and saw our industry recognize us with 3 AMSA Agents of the Year and a Super Van Operator of the Year; 2014, 2015 & 2017. And most recently, the prestigious 2019 Trippel Survey announced that northAmerican leads the industry in net satisfaction scores with relocation managers; NorthAmerican Van Lines 68% verse industry 48%. Now that’s the Power of Blue.Thank you! And my thank you is for all that you do for our network and customers. Indeed, every day is a gift and YOU make it count” - God Bless You All.

Oakbrook Terrace, Illinois, Us

• Lead agents/business partners to develop successful business plans and growth objectives o “Pursuit of Excellence”o Conduct regular reviews and facility visits • Monitor quality & performance and develop strategic action plans as needed for improvemento Credit Watcho Quality Watcho Valuation Watcho Claims Watcho Warehouse Watcho Random job-site inspections• Develop, record and share best practices for agent performance• Promote all van line programs/products and Identify opportunities to improve network sales, safety, capacity, quality, growth, and profitability• Be the primary point of contact for agents to help facilitate their needs and the needs of the van line• Work with Agents to resolve any corporate related challenges and agency concerns• Identify agent-agent challenges and issues affecting the networko Develop systemic solutions to common problemso Promote “The Power of Blue” Commitment• Evaluate all markets for growth opportunities and recruit new agents in the best interest of networko Work with Agency Development on new agent onboarding as well as agents at risk• Support and assist in training & development of sales teams and processeso Sales presentations, seminars, summits & Sales Ride Alongo Assist in hiring process and recruitment of sales consultants, including compensation plans and processes.• Work and actively participate with agent/corporate committees to tackle industry challenges, service improvement, policy changes, new program adoption and growth opportunities

Roseville, Mn, Us

• Generated $500K of new commercial account business• Trained and coached NAVL’s True Blue Consumer Sales “Rookie” winner and runner-up• Successfully recruited, trained, coached, measured and directed 10 commercial/consumer sales consultants within multiple branch locations of Orlando, Jacksonville & South Florida

Belleville, Michigan, Us

• Multi-Million Dollar Revenue Producer• 2006 Agency Sales Person of the Year• 2003 Most Improved Trade Show Sales – SPD – Allied Van Lines• 2003 National Account Top Revenue/Shipment Producer – Allied Van Lines• 2002 National Account Most Improved Revenue Producer – Allied Van Lines• 2000 National Account Salesperson of the Year Finalist – Allied Van Lines

Romulus, Michigan, Us

• Sales Person of the Year 1997• Sales Person of the Year 1995• Sales Person of the Year 1994

B.S., Marketing/Management

Executive Management, Business Administration, Management And Operations