Analysed software, hardware and network systems for various transmission systems.Configured and installed routers, switches and wireless controllers.Managed all switches, routers, firewalls and servers equipment.Maintained company servers, computers, printers, cables and other equipment.Acted as primary contact for computer hardware and software problems, as well as network emergencies.Identified, reported and resolved network security violations.Analysed complex computer systems to assess vulnerability and risk.Responded to all client requests for technical support by phone, email and the inter-office chat service.Managed application patches, data backup, security changes and network configuration.Determined feasibility, functionality and potential benefits of proposed systems.Diagnosed network problems involving a combination of hardware, software, power and communications issues.Provided base level IT supports to company personnel.Saved the company by refurbishing used computers and technological equipment.Set up, tested and configured networks, desktops, laptops and printers.Designed, implemented and maintained company databases.Cut costs by 10% by negotiating with vendors to obtain supplies, services and equipment at lower rates.Troubleshot issues and resolved problems accurately and efficiently.Installed, maintained and repaired security systems.Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.

Analysed software, hardware and network systems for various transmission systems.Configured and installed routers, switches and wireless controllers.Managed all switches, routers, firewalls and servers equipment.Maintained company servers, computers, printers, cables and other equipment.Acted as primary contact for computer hardware and software problems, as well as network emergencies.Identified, reported and resolved network security violations.Analysed complex computer systems to assess vulnerability and risk.Responded to all client requests for technical support by phone, email and the inter-office chat service.Managed application patches, data backup, security changes and network configuration.Determined feasibility, functionality and potential benefits of proposed systems.Diagnosed network problems involving a combination of hardware, software, power and communications issues.Provided base level IT supports to company personnel.Saved the company by refurbishing used computers and technological equipment.Set up, tested and configured networks, desktops, laptops and printers.Designed, implemented and maintained company databases.Cut costs by 10% by negotiating with vendors to obtain supplies, services and equipment at lower rates.Troubleshot issues and resolved problems accurately and efficiently.Installed, maintained and repaired security systems.Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.

Analysed software, hardware and network systems for various transmission systems.Configured and installed routers, switches and wireless controllers.Managed all switches, routers, firewalls and servers equipment.Maintained company servers, computers, printers, cables and other equipment.Acted as primary contact for computer hardware and software problems, as well as network emergencies.Identified, reported and resolved network security violations.Analysed complex computer systems to assess vulnerability and risk.Responded to all client requests for technical support by phone, email and the inter-office chat service.Managed application patches, data backup, security changes and network configuration.Determined feasibility, functionality and potential benefits of proposed systems.Diagnosed network problems involving a combination of hardware, software, power and communications issues.Provided base level IT supports to company personnel.Saved the company by refurbishing used computers and technological equipment.Set up, tested and configured networks, desktops, laptops and printers.Designed, implemented and maintained company databases.Cut costs by 10% by negotiating with vendors to obtain supplies, services and equipment at lower rates.Troubleshot issues and resolved problems accurately and efficiently.Installed, maintained and repaired security systems.Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.

• Analyzed software, hardware and network systems for various transmission systems.• Configured and installed routers, switches and wireless controllers.• Managed all switches, routers, firewalls and servers equipment.• Maintained company servers, computers, printers, cables and other equipment.• Acted as primary contact for computer hardware and software problems, as well as network emergencies.• Identified, reported and resolved network security violations.• Analyzed complex computer systems to assess vulnerability and risk.• Responded to all client requests for technical support by phone, email and the inter-office chat service.• Managed application patches, data backup, security changes and network configuration.• Determined feasibility, functionality and potential benefits of proposed systems.• Diagnosed network problems involving a combination of hardware, software, power and communications issues.• Provided base level IT supports to company personnel.• Saved the company by refurbishing used computers and technological equipment.• Set up, tested and configured networks, desktops, laptops and printers.• Designed, implemented and maintained company databases.• Cut costs by 10% by negotiating with vendors to obtain supplies, services and equipment at lower rates.• Troubleshot issues and resolved problems accurately and efficiently.• Installed, maintained and repaired security systems.• Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.

• Set up, tested and configured networks, desktops, laptops and printers.• Designed, implemented and maintained 1 company database.• Troubleshot network issues and resolved problems accurately and efficiently.• Performed diagnostic tests and repaired malfunctioning hardware and software.• Diagnosed, installed, configured and repaired computer systems and software.• Troubleshot and resolved internet connectivity and general software and hardware issues.• Configured and installed routers, switches and wireless controllers.• Managed all switches, routers, firewalls and server equipment.• Maintained company servers, computers, printers, cables and other equipment.• Acted as primary contact for computer hardware and software problems, as well as network emergencies.• Determined feasibility, functionality and potential benefits of proposed systems.• Replaced boards, changed servers and loaded and tested software applications.• Installed, maintained and repaired security systems.• Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Made reasonable procedure exceptions to accommodate unusual customer requests.• Provided accurate and appropriate information in response to customer inquiries.• Demonstrated mastery of customer service call script within specified timeframes.• Addressed customer service inquiries in a timely and accurate fashion.• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.• Formulated and enforced Service Center policies, procedures and quality assurance measures.• Trained staff on how to improve customer interactions.• Led a team of customer service representatives to increase service center profitability.• Properly directed inbound calls in phone queues to improve call flow.• Guaranteed positive customer experiences and resolved all customer complaints.• Created training manuals targeted at resolving even the most difficult customer issues.

• Drafted detailed drawings of structures, specifying dimensions and materials needed.• Actively suggested operational improvements to enhance quality, improve production times and reduce costs.• Able to Identify and understand the basic Japanese language or Kanji signs, symbols and characters.