Implementing a quality process across the EMEA engineering team; implementing it with git, github and JIRA; producing an audit passable repeatable process. Jumping into TPM roles to deliver SII and Global Live Reporting, while maintaining a regular release cycle of VAT Reporting. Provided SME input into the VAT Reporting SaaS project; while building the QA team and implementing automated testing. Leadership, mentoring and escalation management all part of the normal day.

Drum is a startup division of NetDev that develops a SaaS virtual meetings product. Their application integrates a full web experience (desktop sharing, file sharing, document annotation, chat, whiteboards) with audio and video conferencing using WebRTC from the browser integrated with PSTN callers.• Delivering development output into production, including packaging, configuration, documentation, testing, systems integration and support• Worked with the Developers using git and Jenkins CI to build RPMs. The process was honed over multiple iterations to deliver configuration files, manage dependencies and on-install behaviour• Developed a deployment representation in puppet to bring deployment consistency across installations• Authored test cases using TestRail to provide test coverage for the core APIs• Evaluated Sauce Labs with Protractor and WebDriver for cross device and cross browser automated test.• Added monitoring to the platform and implemented Monit to health check core daemons and restart if required• Customer relationship management, providing support to existing clients and supporting sales demonstrations• Delivered a large-scale installation with a major US client• Developed scripts to automate the US client’s specific design requirementsTechnology: git, GitHub, puppet, Jenkins, HTML5, CSS, NodeJS, JSON, CouchDB, Redis, RabbitMQ, FreeSWITCH, Nginx, MySQL, RESTful webservices, OpenSIPS, CentOS, VOIPMonitor, Monit, MMonit, Nagios, SNMP, Freshdesk, JIRA, Confluence, Wireshark, TestRail, Sauce Labs, BrowserStack, Selenium, bash, cURL

2011 – 2012 Consultant, NetDev LimitedNetDev delivers next generation software conferencing solutions into global telecoms operators. The contract wasto integrate, test, document, package and deploy a VOIP voice-recording platform.• Working with the development team to test iterative code drops against requirements• Liaising with the customer to confirm detailed requirements• Tested and Documented RESTful APIs• Authored test cases using TestRail providing full coverage of the use case requirements• Documented the application and created support guidance documentation in Confluence• Provided System Admin team with puppet manifests for the integrating the deploymentTechnology: FreeSWITCH, SVN, RESTful webservices, CouchDB, RabbitMQ, MySQL, Cepstral Swift, Wireshark, TestRail, Confluence, Monit2011 – 2012 Senior Automation Developer, SunGard Capital Markets (FIS)SunGard Capital Markets, recently acquired by FIS (Fidelity National Information Services). The contract was toextend an in house bespoke automated test application, used to test the Global One application.• Developed features for the proprietary GOFAST automated test tool for Global One• Restructured the data model to remove test case – test suite dependency allowing more flexibility and recursion within the test run• Revised the UI to improve the experience for less technical users• Implemented a logging framework in UniData to provide more detailed success and failure reportingTechnology: UniData, UniBasic, System Builder, bash

NetDev delivers next generation software conferencing solutions into global telecoms operators. The role was to set up a new L2 support operation. NetDev had just signed a major contract to supply support, with SLA for better than five nines uptime.• Recruited and managed a team of six engineers• Integrated a new telecoms Java application into a full production technology stack• Designed systems capable of meeting the 100% uptime contract• Negotiated with the customer at the highest level• Established process and procedures for BAU and Incident Management• Implemented JIRA with a series of plugins to work as an SLA tracking Service Desk tool• Implemented Confluence with documentation review, expiry and version support• Developed support tools, to enable efficient fault detection and remediation• Directed the team within the project, technical choices, priorities and performance review• Testing at all levels, from functional through to full system failure and disaster recovery• Worked with network engineers at the client site in the UK and US to install and train• Built relationships with L3 vendors for support• Managed the project within a budget and delivered within the most severe SLA• Delivered the project into UAT, passing all tests for function, call quality and resiliency• Supported the product live 24/7/365 with no loss of service during my tenure• Application live at six sites globally, handling in excess of 1 million conferences each weekTechnology: SIP, VOIP, RESTful web services, JSON, cURL, SVN, JBOSS, Apache, JAIN SLEE, ActiveMQ, Wireshark, MySQL, Oracle 10g, TimesTen, Veritas, Radisys CMS, Jenkins, Redhat, Munin, Puppet, Nagios.

Editure develops a range of VLE (Virtual Learning Environment) products for both secondary and primaryschools. The products are web-based applications delivered as a SaaS to all of the UK local authorities.• Introduced structured approach to testing• Implemented test management tools• Authored defined and repeatable test conditions• Tested with supported browsers and operating systems, including testing for Accessibility• Developed automated test framework using Selenium with a Perl test harnessTechnology: All browsers, Selenium, Perl, AWS, Ubuntu, TestLink, JIRA, Confluence, Jenkins, WebDAV, SCORM, FTP

• Provided Global One consultancy and support to an Investment Bank in London• Developed interfaces between Global One and their up/down-stream applications using bash and Perl• Interfacing Global One ActiveMQ with CREST/SWIFT settlement systems• Improved monitoring of the Global One application• Tested a major release of Global One software with their production data feeds• Provided out of hours on-call supportTechnology: Global One, UniData, System Builder, SB+, Business Objects, bash, Perl, Ruby, Bugzilla

SunGard Securities Finance acquired the K-Tek software house, which developed the market leading stock borrow/loan application Global One.• Employed as a trainee developer from University• Promoted into research team working on updating the Global One technology• Developed an automated process for building GUI versions of all of the 3,000 screens to enable the launch of the Enterprise version of the product. This was a major achievement as the product was suffering a reputation for being outdated with a terminal emulator implementation only• Extended Global Explorer application using VB6 and SBCOM integrating with Global View / Business Objects reporting module• Launched the Global Explorer application with InstallShield packaging• Managed the QA team providing more technical assistance to automate application testing• Evaluated automated test products (IBM Functional Tester, QTP, WinRunner, TestComplete)• Implemented TestComplete• Recruited additional QA resource in UK• Led a Quality Taskforce across SunGard Securities Finance to apply CMM methodologies and implement automated testing in the other business units• Trained and Managed an offshore development team of 5 + 1 QA resourceTechnology: Global One, UniData, UniObjects, System Builder, SB+, SBCOM, Business Objects, RFS, bash,Perl, TestComplete, VBA, VB6, VB.Net, SOAP, XML/XLST, Java, Visio, Footprints