James 'Andy' Manuel Email & Phone Number

Bossier City, Louisiana, United States

Greater Atlanta Area

• Desktop Support for 200+ users across multiple offices using email, phone, and remote access
• Windows Administration including Windows 7 to 10 migrations, Server 2012 to 2016 upgrades, Managing Active Directory, Group Policy, DNS.
• VM-Ware for system imaging, VMware ESXi servers with multiple windows instances for patching and OS deployment across multiple offices.
• Improved imaging solution using VMWare to consolidate images for user with Persystent deployment… Show more
• Improved imaging solution using VMWare to consolidate images for user with Persystent deployment software
• Disaster planning for continuous access for 20 branches including connectivity and AWS Workspaces

Tyrone, Georgia

Level 2 and 3 remote support for Century’s clients. Providing timely and qualitative support to all assigned calls. Escalation point for all level 1 Helpdesk and Field TechniciansWork as a team with the other Helpdesk Engineers. After hours on-call support.

Southeast US

Perform on-site system set up and configuration for new clients as well as hardware/software/network troubleshooting and upgrades for existing clients. Resolve customer hardware and software issues via on-site visits, remote connection, or telephone. Essential Functions and Responsibilities:Receive, prioritize and respond to service requests from Clients.

Atlanta

• Provide technical support to computer users both on the telephone and face-to-face with a concerted focus on a Service First Customer Support approach
• Responsible for prompt resolution and reporting of assigned customer problems and requests
• Provide hardware and software setup and support including:
• Installation and support of firm-standard images and software
• Computer hardware troubleshooting and repair
• Troubleshooting application issues including viruses, hard disk… Show more

Greater Atlanta Area

Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment ( Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms. Perform, as specified in the Service Request, the physical relocation of any IT infrastructure.

Responsible for the scheduling of 300 to 400 Customer Service Agents Approving off daysScheduling trainingBalancing staffing throughout Delta’s Atlanta Operation

Responsible for the scheduling of 300 to 400 Customer Service Agents Approving off days, Scheduling trainingBalancing staffing throughout Delta's Atlanta Operation

Responsible for meeting aircraft arrivalsDelivering quality customer serviceExpediting departures in a fast-paced, stressful environment Agent in chargeResponsible for agents working in my areaCovering any code issues in my areaUnaccompanied minorsEscorting Federal Air MarshalsRemoval of passengers from various aircraftSecurity and safety checks