Andy Maling Email & Phone Number

Bellevue, Washington, United States

Bellevue, Washington, United States

Provided support, advice and assistance for systems migration efforts, and collaborated with the DevOps development team in delivering ongoing improvements around their customer-facing web application systems.• Supported ongoing business operations.• Advised DevOps team on license key implementations across varying product families.• Coupled Azure DevOps Escalation System onto existing Customer Salesforce Support Case System.• Contributed towards DevOps product backlog items… Show more Provided support, advice and assistance for systems migration efforts, and collaborated with the DevOps development team in delivering ongoing improvements around their customer-facing web application systems.• Supported ongoing business operations.• Advised DevOps team on license key implementations across varying product families.• Coupled Azure DevOps Escalation System onto existing Customer Salesforce Support Case System.• Contributed towards DevOps product backlog items (PBI’s) on daily and weekly systems’ improvements.• Assembled a solution for historic Customer Case record search and other relevant data following deprecation of old systems.• Trained staff on using K2 for effective business solution development.Technologies used: Node.js; React.js; TypeScript; SharePoint development Show less

Bellevue, Washington, United States

Enhanced and provided ongoing updates to the Customer Quoting System, (Quote-To-Cash, QTC), during a time when the company was undergoing a product shift from an “on-premises” to a Cloud-based SaaS vendor. Provided systems training and daily support.• Introduced e-signing capabilities into QTC using DocuSign and K2.• Co-developed and helped improve integration into Salesforce and QTC.• Designed and contributed towards all Systems’ data enhancements to support newly released K2 Cloud… Show more Enhanced and provided ongoing updates to the Customer Quoting System, (Quote-To-Cash, QTC), during a time when the company was undergoing a product shift from an “on-premises” to a Cloud-based SaaS vendor. Provided systems training and daily support.• Introduced e-signing capabilities into QTC using DocuSign and K2.• Co-developed and helped improve integration into Salesforce and QTC.• Designed and contributed towards all Systems’ data enhancements to support newly released K2 Cloud platform.Technologies used: ASP.NET; jQuery; C#; DocuSign; Salesforce API; SQL Server Reporting Services (SSRS) Show less

Cape Town, Western Cape, South Africa

Focused on technology migration and refactoring of business-critical applications as new technological improvements became available on the K2 product platform and Microsoft ecosystem.• Enhanced Customer Support Ticket System with time-based escalation rules and skills-based routing.• Integrated Team Foundation Services into Customer Support Ticket System for better ticket visibility for the Product Team.• Migrated legacy Workflow projects onto new K2 platform.• Developed and… Show more Focused on technology migration and refactoring of business-critical applications as new technological improvements became available on the K2 product platform and Microsoft ecosystem.• Enhanced Customer Support Ticket System with time-based escalation rules and skills-based routing.• Integrated Team Foundation Services into Customer Support Ticket System for better ticket visibility for the Product Team.• Migrated legacy Workflow projects onto new K2 platform.• Developed and oversaw the QTC and migration of it to newer UI technology – ASP.NET to K2 smartforms.• Provided technical training and guidance of Customer Support Ticket System to new technical owner.• Improved QTC System’s performance 10-fold with some SQL re-writes, and working closely with the product team on improving the performance of K2 smartforms.Technologies used: .NET Framework; ASP.NET; Team Foundation Services Show less

Roodepoort, Gauteng, South Africa

Involved with the development and ongoing improvements of end-to-end process automation/workflow systems catering for a diverse set of business requirements across multiple regions.• Designed and developed the Customer Support Ticket System.• Enhanced Product License Key Procurement System for customer entitlement creation and support.• Oversaw QTC System and managed business’ requirements and timelines for feature releases.Technologies used: ASP.NET; JavaScript.

Education record

Mechanical Engineering, Mechanical Engineering