Andy Torrance Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, United Kingdom

Glasgow, United Kingdom

• Created and implemented an online wellbeing hub for 13,000 employees. • Supported managers to build HR knowledge and skills, utilising various training tools and providing guidance.• Installed changes to enhance our Sales, Aftersales, and Bodyshop departments which directly resulted in higher levels of employee satisfaction scores and• Delivered employees on communication protocols.• Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees and managers.

Glasgow, United Kingdom

Arnold Clark

• Successfully achieved over 100% net profit in 7 branches.• Achieved top customer service awards evidenced by mystery shops and customer reviews.• Four personal mystery shop scores achieving over 97% in each which was the top in the UK as a sales expert.• Interviewed and hired skilled team members which resulted in increased profits overall.• Support collaboration and teamwork across all departments to ensure effective and efficient business activity.• Handled all employee scheduling for adequate shift staffing.• Encouraged sales associates to cross-sell additional products and services to purchasing customers.• Coordinated with store manager to initiate strategies to achieve sales and profit goals.• Improved customer satisfaction and sales by working with store manager and colleagues.• General administration duties.

Bachelor'S Degree (Hons), Human Resources Management And Services, 2:1

I have achieved a BA in Human Resource Management with distinction and completed an Honours degree, just missing out on a First.

Bachelor'S Degree, Human Resource Management, Distinction

Hnc Accounting, Human Resources Management

HNC Accountancy