6+ years of successful experience in insurance claims, sales and service, investigating, documenting, and reviewing claims, establishing reimbursements/payments in compliance with laws and company policies, negotiating and settling claims- Organized and productive, handling multiple projects simultaneously in demanding, deadline-driven environments. Collaborative approach to improving world-class customer service policies, processes, and standards.- Excellent business writing skills, developing compelling content for email templates, phone scripts, knowledge-base articles, training materials, and customer-facing FAQs.- Results-focused key contributor and team leader, consistently recognized for unparalleled ability to calmly perform in high-pressure situations, define problems, collect data, establish facts, and draw valid conclusions in order to solve customer, process, and system issues. Earned a reputation for patience, empathy, and a unique ability to understand diverse customer issues.
Listed skills include Insurance, Customer Service, Public Speaking, Coaching, and 16 others.
