Andy Mchugh Email & Phone Number

IT Manager at Stafford-Smith, Inc. --- April 14th, 2014 - CurrentWestern Michigan University --- February 1998 - November 2013 Systems Administration * Microsoft Windows XP/7 and Windows Server 2003–2008 * Macintosh OSX 10.6–10.9, Macintosh Server 10.6–10.8 * Full-scale Backup and Disaster Preparedness * Mobile Infrastructure, iOS and Android * Training, Automation * Google Apps for DomainsMulti-Tier Automated Help Desk* Supervision of System Support Specialists.* Building a vibrant and continuously updated knowledge base.* Increased Reliability and Productivity with automated Trouble Ticket System.* Enabled procedure and policy documentation using Wiki technology to enhance search and ensure continuous quality improvement of technical documentation for all department staff.Database Administration* Setup and management of SQL Server 2008 R2 servers and databases including design, planning, installation, backup, and disaster preparedness.* Provided recognized top-notch ETL services between various database technologies as well as numerous interfaces within and without departmental boundaries.* Managed and ensured data quality for 300k record CRM database using manual and fully automated mechanisms to ensure maximum availability and optimized database consistency and accuracy.* Created and tuned numerous indexes to enhance reporting performance and ensure maximum utility and availability for fixed and mobile workforce clients.

Listed skills include Networking, System Administration, Troubleshooting, Windows Server, and 46 others.