Years of salesforce.com consulting and implementation experience have paved my way to leadership with Cloud Performer. Cloud Performer is a salesforce.com SI and ISV partner providing best in class implementation services and AppExchange products. Through its innovative solutions, services and premier support, Cloud Performer drives increased CRM performance, empowering all members of sales, support and operations-based organizations. As hands-on consultants, architects, engineers and developers, Cloud Performer has an unparalleled 360-degree view of the CRM landscape, bringing together expertise, innovation and seamless development for a robust experience that drives incomparable value.

• Responsible for in-person and remote project kick-off introductions, business process reviews, proposing process change and presenting to executive and managment teams.• Experienced in large scale implementations in the role of lead consultant on teams of up to seven consultants and developers. Responsible for design and documentation, gathering of requirements, managing project scope, change management, process documentation, project management and end user training.• Indepth knowledge of Salesforce.com and Force.com database architecture, API, Validation Rules, Workflow, Custom Application Development, Reporting, Dashboards and Licensing.• Implemented solutions using all Salesforce.com offerings and technologies including Sales Cloud, Service Cloud, Force.com, Customer Portal, Partner Portal and Self Service Portal.• Documentation of business requirements for internal and contract developers to deliver custom solutions that require Apex, Apex Triggers, Visualforce, Ajax, Jquery UI, and Java development.• Work with data engineers in the design and execution of data migrations and integrations using tools such as SQL, Apex Data Loader, Pervasive and Jitterbit.

• Hired and trained in-house Customer Service Managers, developed corporate standard operating procedures, and oversaw customer escalations. • Annually hired and scheduled more than 7,000 nurses for more than 4,000 annual clinics. • Procured 2.5 million dollars in vaccines and supplies in accordance with FDA, DEA, CDC, and cold chain regulations. • Responsible for the implementation of Salesforce.com throughout Sales, Customer Support, Marketing, Finance and Shipping and Distribution departments. My responsibilities included design and technical documentation, training materials for all staff and change management process.• Hired and worked with Salesforce.com Consulting Firms including Astadia, Cubic Compass and EnablePath to build custom online scheduling and ecommerce application according to my design and specifications. Solution provided automated online signup for 250,000 retail customers in 8 weeks time.• Implemented IT hardware and software totaling $300,000 per annum. • Managed company business systems design centered around Salesforce.com CRM.• Designed and implemented complex integrations between Salesforce.com and Angel IVR, Customer Portal, Shipping Systems including FedEx Ship Manager and UPS Worldship databases, QuickBooks, and Internal on premise SQL databases.• Responsible for all Marketing and company branding including websites, SEO, and social marketing efforts with three separate corporate brand names and images. • Administered the development and installation of Microsoft Dynamics CRM, Altigen VOIP, and network infrastructure.

• Increased company revenue more than 100 percent by implementing formal sales processes governing production of formalized sales proposals, computerized call management, lead tracking, opportunity pipeline attrition, and productivity. • As a Sales Executive, I increased the companies revenue 70 percent in my first year and by more than 100 percent in my second year, closing multiple major accounts that included Citigroup, Johnson & Johnson, Walgreen’s, and Wal-Mart.• Hired and trained all sales representatives for inside and outside sales teams of 15 to 25 associates total. • Created and managed all sales territories and assignments, sales quotas and incentive programs.• My role included interviewing and the hiring of all new sales representatives candidates and the termination of sales associates. • Worked directly with recruiters and temporary staffing agencies to hire and train all full time and temporary telemarketing sales staff. • Responsible for all Salesforce.com configuration changes including custom fields, workflow rules, profile and role hierarchy, validation rules and all company reporting.

Managed the day-to-day operations of three restaurants with more than eight million in revenue and more than 120 employees. Trained Assistant Managers and staff, both in English and Spanish. Responsible for 30 percent growth in sales and a cost reduction of eight percent in food, five percent in liquor, and five percent in labor. Obtained national ServSafe certification. Oversaw and scheduled asset protection and security staff.Booked private events and catering.Coordinated weekly promotional events with liquor and beverage vendors.

Managed a sales team of four newly minted sales associates conducting both inside and outside sales. Executed on site sales leads, provided quotes, and scheduled install dates. Created the company's first website, significantly increasing sales revenue. Successfully introduced an outsourced call center that resulted in a 50 percent increase in sales leads.

• Worked as an intermediary between OEM’s such as Sony Electronics and distributers such as Ingram Micro and Tech Data.• Specialized in procurement and sales of new IT hardware and software such as hard drives, memory, and operating systems.• Worked in MAS 90 ERP software to manage inventory and order management.