Key responsibilities include: • Developing a clear understanding of system requirements for a new Relationship Manager Platform and Customer facing Wealth Dashboard• Estimating and defining solutions to support the business requirements for a new Relationship Manager Platform and Customer Wealth Dashboard• Creating and developing a strong partnership with the business led Customer Propositions and Change Delivery teams• Developing and maintaining a strong relationship with offshore colleagues in India and China and supporting them with regards the solution design• Contributing to an overall IT delivery plan that meets tight deadlines set by the business• Acting as a main contact point for other UK IT teams with regards the solution to the new Relationship Manager Platform and Customer Wealth Dashboard• Chairing and co-ordinating review meetings with colleagues across a number of teams and geographies• Supporting the IT triage process to define initial estimates for Wealth business ideas and projects

Key responsibilities include: • The requirements gathering of 4 different functions for the Mortgage Transformation Programme• Successfully translating these business requirements into system requirements and delivering them to agreed timescales for the consumption of IT• Developing a clear understanding of system requirements within 4 very complex areas and becoming a subject matter expert. • Creating and developing a strong partnership with the business led customer propositions team• Developing and maintaining a strong relationship with offshore colleagues in India and China and supporting them with regards the design of various Internet pages• Acting as main contact point for other UK IT teams with regards the build and testing of various Internet pages • Chairing and co-ordinating review meetings with colleagues across a number of teams and geographies• Contributing to a six sigma productivity project looking at the effectiveness of meetings across the team

Key responsibilities included: • Responsible for the production of Programme progress, scorecards and financial reporting to Group for both Europe and UK regions• Owned, developed and maintained one consolidated system deployment plan which covered all HSBC entities in the Europe and UK regions• Responsible for Programme Communications (Intranet articles, Comms Plans) for both Europe and UK regions• Provided subject matter expertise to both business and IT stakeholders with regards regional product deployment plans across Europe and the UK• Responsible for engaging both Business and IT teams across the region by selling the Programme via presentations at Quarterly Stakeholder meetings • Created a far reaching network of contacts across all regions and at Group level• Introduced and implemented a standardised resource management tool for all the team to capture time spent on tasks/projects• Completed a six sigma productivity project which identified and rectified problems with regards team cost management• Contributed to the initial set up of the European Cost Reduction Challenge team through the identification, allocation and understanding of the challenge• Organised various team events and activities in order to help gel the new team together which helped build and maintain morale

Key responsibilities included:• Demonstrating and selling a new Project Estimating Calculator to IT development teams and Group IT • Creation and maintainence of user guide documentation for the new Group wide Project Estimating Calculator• Contributing to the Global SMS Banking project liaising closely with representatives around the world• Acting as main contact point for SharePoint user support within the Presentation Services sector• Assisting with the management of team financials and overseas travel

Industrial placement year of sandwich degree course.• Provided subject matter expertise and support for all UK employees on the Sage CRM software.• Acted as 1st line support for both remote and office based end users with business hardware, software and network issues across all OMYA UK site locations.• Responsible for the back up of AS400 data onto tapes • Contributed to the effective and efficient running of the Information Technology Services (ITS) team. • Created and maintained the business system master files on the BPCS program. • Created support documentation for the business system master files.