Operations and Reception Primary contact for vendors, building management, maintenance, and managed IT servicesOrder, stock, and inventory office supplies, including special requests for project or team needsMaintain a clean and well stocked officePlan, organize, and execute staff events for celebrations, including an annual company boat outing and holiday party, as well as guest speakers and training opportunities.Hands on experience with office equipment (copiers, mail machine, coffee machines, binding machines)Greet all guests in a professional and welcoming mannerAnswer calls, take messages, and follow upCalendar management, RSVP and event trackingAttention to detail and problem solvingExcellent written and verbal communication skillsAccounts ReceivableInvoice management: creation, distribution, follow up, reporting, client billing contactContract editing to match agreed upon terms of new clientsClient expense reporting, accrued time reportingCollection and statement follow-up with outstanding invoicesAccounts PayableServe as primary vendor contact and manager for all company accountsInvoice management: input and trackingCredit card management and reconciliationExpense reporting and reimbursement processingIT SupportPrimary contact for managed IT service provider, technology service and equipment vendorsSystems and equipment management, inventoryOnsite desktop support, ticket coordination and troubleshootingProject management: O365 migration, phone system upgrading, laptop purchase and buildHR SupportPersonnel record keepingResponsible for onboarding new employees, including orientation, systems training, and progress developmentTrack employee attendance, including PTO time managementCoordinate and manage staff transit benefitsDrafted and implemented Resolute’s employee handbook, including COVID-19 response policy

An integral part of the Goodman Theatre's front-of-house department, maintaining efficient operation of the information desk while providing leadership and guidance to Guest Services Associates. Responsible for supporting all accessibility programing.

The Next Galileo (Musical Tour). Book, Music and Lyrics by Joseph Domencic. Directed by Jason Coll. Music Director: Douglas Levine. Choreographer: Keisha Lalama.

Duties include: Supervise and trains box office personnel on ticketing system, while assisting in ticket sales. Prepares daily box office reports and deposits generated from ticket sales. Reconcile all reports. Maintain ticket inventory. Trouble shoot ticketing software. Build season in ticketing system. Work with outside companies intending to use theatre spaces by providing relevant information. House manage, including supervising ushers. Complete all reports including ticket sales and concession sales. Attend departmental meetings.