Andrew Milburn Email & Phone Number

Tadworth, GB

Vancouver, BC, CA

• Reporting to CEO. Leading the global product strategy and delivery teams, to improve risk identification, user efficiency and self-service. Responsible for ROI, prioritization, development, and revenue growth.
• Leading global product team (Canada and UK) ~1600 customers, ~30 Product FTE, Engineering ~112FTE.
• Responsible for client engagement to build new business and prioritise product investment opportunities.
• Enhance existing products while managing 0 to 1 new product innovation. Scaled underlying SaaS platform and introduced Language and GenAI capabilities.
• Embed best practice product discipline to raise maturity of the team.

London, London, GB

• Reporting to CEO & CPO. Leading growth by incubating new product opportunities. Responsible for business case development, rapid user and market testing and acquisition tuck-ins.
• 5 direct reports (Product, Engineering & US) plus agency support.
• Defined platform strategy for Comparison as A Service (SaaS).
• Incubated new £30M rev car financing venture opportunity.
• Managed £3M acquisition & due-diligence process for Energy business tuck-in.

London, London, GB

• Reporting to CPO. Managing product line P&L. Leading the development and implementation of product strategy to improve customer lifetime value, acquisition, retention and conversion.
• Managed +$100M revenue, P&L, 6 direct reports, 10 PMs & Eng. & offshore partners.
• Owned product roadmap balancing ROI and customer impact. Set team OKRs, managed trade-offs between short term trading needs and long-term strategy.
• Defined product vision and strategy. Prototyped, developed, and optimized experiences. Launched new product Energy & Telco products driving 3-year growth of 86%.
• 0 to 1 launch of energy auto-switch product (web and mobile) experience. Driving ~£15m pa. rev.
• Improved broadband and mobile product lines 3-year performance by 28% through the optimization of commercials and customer experience.

New York, NY, US

• Responsible for aligning global card member servicing experience across 21 markets to improve customer experience while reducing the cost to serve.
• Partnered with markets to grow card member engagement and ROI across 21 countries and 33.5 million card members. ~$750M revenue, ~$130M in savings, +8% pts satisfaction.
• Enhanced card member servicing, account management, statement, referral, and benefits experience. Global rollout of React and Micro Services architecture.
• Launched global referral product. (~$350M revenue) Managed senior stakeholders to localize and bring parity of card member servicing experiences across all markets.

New York, NY, US

• Responsible for developing, launching and training users on new enterprise-wide content management capabilities.
• Deployed global content management and content management system migration (Adobe). Reduced spend ~£10M. Delivered global content audit to reduce cost.
• Improved customer navigational experience, site search & SEO.
• Launched enterprise video capability.
• Increased YOY traffic by 20%.

New York, NY, US

• Responsible for aligning enterprise digital investment opportunities and enterprise digital capability roadmap.
• Aligned business investment priorities. Managed ROI prioritization.
• Established enterprise product roadmap and manage organisational digital transformation committee.

London, London, GB

Improved business performance through technology led change- Established global mobile strategy and roadmap for Citi Bank. - Designed corporate innovation strategy and stage-gate processes for Estée Lauder.- Define mobile strategy to reduce the cost of managing chronic conditions for Humana. - Ran PMO to launch plastics derivative trading onto the London.

Mechanical design apprentice.

Ba Hons, Business Finance

Hnc, Mechanical Engineering