• Develop and maintain work flows, custom objects, validation rules, custom reports, and lightning pages in the Salesforce Sandbox environment • Utilize UAT to test improvements and migrate new components to Salesforce Production using the deployment tool Flosum, improving internal systems and processes• Collaborate with IT teams, including ServiceNow, to establish a cohesive hub for end-user support regarding VisionFI, Salesforce, Desktop, and HubSpot• Deliver day-to-day end-user support to troubleshoot over 6 technical problems a day

• Supervise a diverse team consisting of 11 members, fostering collaboration and strategic planning to enhance initiatives and engagement• Responsible for overseeing operations and activities of local organization with over 500 members• Enhance current organization’s objectives, mission statement and value system, ensuring adherence by all members• Update recruitment efforts, professional development activities and overall operational performance by creating and executing numerous programs, practices, and projects to increase and retain members

• Responsible for overseeing operations and activities of local organization with over 450 members• Created current organization’s objectives, mission statement and value system, ensuring adherence by all members• Updated recruitment efforts, professional development activities and overall operational performance by creating and executing numerous programs, practices, and projects to increase and retain members

• Handled ~$12,000 allocated to organization for the school year• Responsible for creating and maintaining excel tracking sheet for all funds• Created and organized fundraising events to make up 10% of allocated funds

• Accountable for initiating a regular meeting schedule with mentees and ensuring alignment between academic progress and professional development• Assigned the responsibility of providing mentorship in diverse areas, including resume writing, participation in networking events, and engagement in volunteer activities.

• Utilized Salesforce to create tailored solutions that effectively met corporate demands and streamlined revenue reporting • Contributed to the transition from our existing Salesforce instance to an optimized version, facilitating seamless alignment between the media and finance departments• Facilitated the successful closure of sales opportunities by maintaining precise record-keeping• Analyzed and oversaw sales operations processes, offering suggestions for enhancement and efficiency

• Took part in organizing events to educate and engage Drexel students in Korean culture • Managed the allocation of limited funding throughout the entire academic year • Responsible for creating and submitting purchase requests for events

• Managed in-person and telephone guest inquiries, customer service, and reservations• Showed guests to their designated tables, handle special requests, and provide server information• Trained new hosts and hostesses on service policies

• Developed a solution for eco-ethical brands to enable the trying-on of clothing in virtual reality, post-pandemic• Assigned different tasks and responsibilities for our inter-disciplinary team such as creating visuals,prototypes, and financial statements• Utilized research and development to produce an effective business model canvas, cash flow model, and strength, weakness, opportunity, and threats analysis