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Andy's understanding and navigation of evolving customer communication technologies has spanned 35+ years, starting at the tender age of 9 while working in the family’s printing business before leaving to found Emerge, a pioneer of Adobe Acrobat and PDF technologies, at just 25.Through decades of being on the forefront of technology innovation, Andy’s understanding of the critical importance of all forms of communication has been the foundation of his entire career. With the success of Emerge, which was sold to IKON Document Solutions (now Ricoh USA), his professional path has wound through all aspects of the communications spectrum, spending 7 years developing one of the first contextual e-commerce platforms for connecting authorized artist merchandise in streaming music, an early predecessor to online merch selling solutions adopted on popular streaming services such as Spotify, before rejoining industry giant Ricoh Global Software and Services and more recently, Keypoint Intelligence. His commitment to the industry and spirit of innovation has been well-honed through every stage of his expansive career development from technician to founder, owner, executive and entrepreneur. Always an advocate of the customer, Andy is leveraging his vast experience and knowledge to bridge the divide between traditional print and modern digital experiences. His thirst for insightful research, strategic business development, and his enduring passion for the industry are key in guiding businesses to prosper in the swiftly shifting digital and print landscape.Keywords:Global Product ManagementProduct LeadershipBusiness DevelopmentStrategic PlanningMarket ResearchSurvey ProgrammingConsumer ResearchCross-Functional LeadershipSoftware as a Service (SaaS)Customer Experience (CX)Analyst RelationsPublic SpeakingDigital TransformationEmerging Technologies#TheMailDilemma
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PartnerDnow!Fort Collins, Co, Us -
Founder & Principal AnalystTreeline Research, Llc Oct 2023 - Present -
Tedx SpeakerTed Conferences Oct 2024 - PresentNew York, Ny, UsPresenting "The Mail Dilemma: Old Mailbox New Tricks"February 15, 2025, Breckenridge, Coloradohttps://www.ted.com/tedx/events/57649 -
Principal Analyst & Consultant - Customer Communication Experience Advisory ServicesKeypoint Intelligence Nov 2021 - Aug 2023Fairfield, New Jersey, Us• Conduct primary market research and perform forecasting for global OEM manufacturers, communication service providers, and technology vendors in the global digital and printed customer communications industry.• Provide in-depth analysis and valuable insights on communications as a critical component of customer experience (CX) within regulated industries such as banking, healthcare, insurance, and financial services. • Manage custom consulting projects, employing a combination of quantitative and qualitative analysis, on diverse topics including healthcare patient engagement, in-plant printing operations, and sustainability.• Invited as a paid and sponsored speaker at leading industry events, delivering engaging presentations on primary analysis in customer communications (CCM) and customer experience (CXM). -
Manager, Global Business Development - Software | Graphic CommunicationsRicoh Usa, Inc. Apr 2021 - Oct 2021Exton, Pa, Us• Drove growth opportunities within Ricoh's global commercial print software business by identifying strategies that align with the company's strategic objectives.• Effectively manage key factors impacting pipeline, revenue, and marginal profit success through initiatives such as education, pricing support, technical resource allocation, demand generation, and targeted marketing programs.• Served as the representative of Ricoh's global software business at industry events, customer briefings, and engagements with analysts and internal stakeholders, providing valuable market insights and perspective.• Hosted monthly Customer Connection webinars, facilitating collaboration between customers, industry guests, and vendor partners, with distribution to all Ricoh Ltd. management teams worldwide. -
Global Product Manager - Software | Ricoh Corp. LtdRicoh Usa, Inc. Jan 2016 - Mar 2021Exton, Pa, Us• Spearhead new product initiatives in Customer Communications Management (CCM) for enterprise customers and service providers, with a focus on SaaS offerings and software subscription pricing programs.• Manage the industry-leading RICOH ProcessDirector (RPD) software, which automates document workflows and output management for prominent Print Service Providers (PSPs) insurance, financial, healthcare, and government entities worldwide.• Successfully directed the development of Ricoh's first internally built mobile application (iOS & Android) for the production printing business, achieving global delivery in seven languages within a record timeframe of less than ten months, from concept to execution.
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Business Development Manager - Software | Ricoh EuropeRicoh Europe Oct 2019 - Apr 2021Gb -
Founder & CeoTunipop, Inc Sep 2005 - Dec 2014• Pioneered new revenue category for music streaming with a groundbreaking contextual commerce platform.• Played lead role in specifying, building, evaluating, and effectively deploying across multiple online music sites.• Recognized for outstanding innovation in music e-commerce as a MIDEM Labs Finalist at Cannes, France.
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Director, Corporate Marketing, Product DevelopmentIkon Office Solutions Oct 2003 - Feb 2005• Employed Six Sigma methodologies as a cross-functional project leader to conduct extensive research and identify over $50 million in validated cost savings within the consumable copier supply-chain business.• Collaborated with multiple departments, including IT, field service, corporate finance, customer service, billing and credit, supply chain, and logistics, to drive the implementation of cost-saving initiatives.• Successfully led projects, ensuring effective coordination and alignment across diverse functional areas to achieve substantial savings and process improvements. -
Director, Corporate Marketing, Business Development - Professional ServicesIkon Office Solutions 1998 - 2003• Successfully negotiated, developed, packaged, and delivered a corporate print-to-web solution for IKON's facilities management business, leveraging technology from EFi and Adobe Systems.• Played a pivotal role in supporting sales teams by conducting competitive product research and providing value-add dimension, contributing to the acquisition of multi-million-dollar facility management contracts with key customers such as Starbucks and McKesson Health.• Led a highly skilled 23-member technical team responsible for providing comprehensive project management, installation, training, and support services to North American and European clients, including Oracle and AT&T.• Conducted extensive evaluations of over 100 potential companies to assess their suitability for investment or technology acquisition, with the aim of leveraging IKON's Digital Express system and expanding print volume within corporate production facilities.
Andrew Young Skills
Andrew Young Education Details
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James Madison MemorialHigh School
Frequently Asked Questions about Andrew Young
What company does Andrew Young work for?
Andrew Young works for Dnow!
What is Andrew Young's role at the current company?
Andrew Young's current role is Partner.
What is Andrew Young's email address?
Andrew Young's email address is an****@****usa.com
What is Andrew Young's direct phone number?
Andrew Young's direct phone number is +165129*****
What schools did Andrew Young attend?
Andrew Young attended James Madison Memorial.
What are some of Andrew Young's interests?
Andrew Young has interest in In Context Commerce, Music Services, Consumer Internet.
What skills is Andrew Young known for?
Andrew Young has skills like Business Development, Strategic Partnerships, Product Marketing, E Commerce, Product Management, Business Operations, Business Strategy, Digital Strategy, Digital Imaging, Six Sigma, Mobile Applications, Digital Printing.
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