Andrew Young Email & Phone Number

Fort Collins, CO, US

New York, NY, US

Presenting "The Mail Dilemma: Old Mailbox New Tricks"February 15, 2025, Breckenridge, Coloradohttps://www.ted.com/tedx/events/57649

Fairfield, New Jersey, US

• Conduct primary market research and perform forecasting for global OEM manufacturers, communication service providers, and technology vendors in the global digital and printed customer communications industry.
• Provide in-depth analysis and valuable insights on communications as a critical component of customer experience (CX) within regulated industries such as banking, healthcare, insurance, and financial services.
• Manage custom consulting projects, employing a combination of quantitative and qualitative analysis, on diverse topics including healthcare patient engagement, in-plant printing operations, and sustainability.
• Invited as a paid and sponsored speaker at leading industry events, delivering engaging presentations on primary analysis in customer communications (CCM) and customer experience (CXM).

Exton, PA, US

• Drove growth opportunities within Ricoh's global commercial print software business by identifying strategies that align with the company's strategic objectives.
• Effectively manage key factors impacting pipeline, revenue, and marginal profit success through initiatives such as education, pricing support, technical resource allocation, demand generation, and targeted marketing.
• Served as the representative of Ricoh's global software business at industry events, customer briefings, and engagements with analysts and internal stakeholders, providing valuable market insights and perspective.
• Hosted monthly Customer Connection webinars, facilitating collaboration between customers, industry guests, and vendor partners, with distribution to all Ricoh Ltd. management teams worldwide.

Exton, PA, US

• Spearhead new product initiatives in Customer Communications Management (CCM) for enterprise customers and service providers, with a focus on SaaS offerings and software subscription pricing programs.
• Manage the industry-leading RICOH ProcessDirector (RPD) software, which automates document workflows and output management for prominent Print Service Providers (PSPs) insurance, financial, healthcare, and government.
• Successfully directed the development of Ricoh's first internally built mobile application (iOS & Android) for the production printing business, achieving global delivery in seven languages within a record timeframe of.

GB

• Pioneered new revenue category for music streaming with a groundbreaking contextual commerce platform.
• Played lead role in specifying, building, evaluating, and effectively deploying across multiple online music sites.
• Recognized for outstanding innovation in music e-commerce as a MIDEM Labs Finalist at Cannes, France.

• Employed Six Sigma methodologies as a cross-functional project leader to conduct extensive research and identify over $50 million in validated cost savings within the consumable copier supply-chain business.
• Collaborated with multiple departments, including IT, field service, corporate finance, customer service, billing and credit, supply chain, and logistics, to drive the implementation of cost-saving initiatives.
• Successfully led projects, ensuring effective coordination and alignment across diverse functional areas to achieve substantial savings and process improvements.

• Successfully negotiated, developed, packaged, and delivered a corporate print-to-web solution for IKON's facilities management business, leveraging technology from EFi and Adobe Systems.
• Played a pivotal role in supporting sales teams by conducting competitive product research and providing value-add dimension, contributing to the acquisition of multi-million-dollar facility management contracts with.
• Led a highly skilled 23-member technical team responsible for providing comprehensive project management, installation, training, and support services to North American and European clients, including Oracle and AT&T.
• Conducted extensive evaluations of over 100 potential companies to assess their suitability for investment or technology acquisition, with the aim of leveraging IKON's Digital Express system and expanding print volume.