Managed 2 teams of 17 program and project managers and 3 portfolios of ~80 in progress projects at any given time. Represented Operations in 3 Business Leadership Teams and 9 Business Operating Teams monthly forums. Supported Trading and Banking, Capital Markets FX and Customer and 3rd-Party Risk businesses. Responsible for M&A initiatives' Operations readiness, including both pre-deal due diligence and post-close integrations (systems, processes & people). Enabled new product launches, new strategic partners and support model definition. Drove change management and process improvement, maximizing internal efficiencies and improving the customer journey. In-take assessment for all product migrations and end-of-life projects. Analyzed business strategy to conduct annual impact assessments and managed budget/hiring for Operations.

Established, expanded, and managed relationships with bank providers. Explored opportunities to improve existing product functionalities while designing new features and launching new platform.

Managed the Latam region; helped the firm’s Founder / CEO implement the vision, develop the business, secure partnerships for revenue-share opportunities, build a client base, and design and implement the expanding the workforce. Managed a Project Manager.

Promoted, sold, and grew the eDigital business both internally and externally.

Supported the global FX eCommerce offering. Partnered with Sales and Trading for business development. Serviced external customers with daily support.

Served as point of contact for all eFX Business trade-related issues, new client onboardings, platform trainings, and projects.

Managed the credit risk exposure of the Funds business portfolio (25K+ accounts).