Andy Nguyen Email & Phone Number

Guelph, On, Ca

Guelph, Ontario, Canada

• Prepare vehicle system controls concept and design drawings include machine harness drawings, panel layouts, wiring diagrams and system schematics.• Create supporting calculations ensuring that designs meet specification requirements including functional, safety, legal compliance, and manufacturing capabilities.• Maintain thorough documentation for all aspects of assigned projects.• Support cross-functional engineering teams to achieve project objectives and timelines.• Coordinate design reviews with the team to evaluate different design proposals.• Perform DFMEA on proposed solutions to identify potential failures early in the process and adjust planning accordingly• Troubleshoot and resolve any design- related issues throughout development cycle.• Prepare software requirement documents as required.• Contact and interact with vendors, suppliers, and contractors to investigate technologies and their applications.• Monitor the development of new technologies and upcoming suppliers.• Build relationships with vendors, suppliers, and contractors to enable the development of new technologies.• Design and test prototypes: employ data collection, analysis techniques, and optimization to achieve target performance.• Provide support in checking details, assemblies, and BOMs for assigned projects.• Apply a wide variety of established or modified engineering methods or techniques with considerable independence of action.

Ho Chi Minh City, Vietnam

• Utilized Teamcenter for document management, including searching, uploading, and managing document workflows.• Acquired proficiency in Altium for PCB design through dedicated project work to deepen understanding of the software.• Assisted the sourcing team with electronic component selection based on project specifications and availability.• Engaged in core engineering processes, gaining experience with Engineering Change Requests (ECRs) and workflow management.• Modified electrical schematics and layouts using AutoCAD to meet updated design requirements.• Employed Creo for 3D modeling, part creation, assembly, and the production of professional engineering drawings.• Gained knowledge of critical industry standards including API and ISO which govern quality and safety practices.• Produced and amended key product documentation such as Site Receipt Tests, Factory Acceptance Tests, Fundamental Design Specifications, and User Manuals.• Participated in cross-disciplinary projects, collaborating with teams across different engineering domains.• Contributions to troubleshooting and problem-solving in project development phases.• Collaborated with engineering teams to streamline design processes and improve production workflow efficiency.• Participated in technical meetings to provide inputs for project planning and implementation.• Continuous learning and application of electrical/electronic principles in a real-world setting.• Assisting in quality assurance processes and adhering to safety/regulatory guidelines within the industry.• Developed effective communication skills through presentations and team meetings.

Newmarket, Ontario, Canada

• Conducted SMART tests on Cisco switches• Applied troubleshooting skills to address technical challenges and ensure the reliability of the upgraded switches• Demonstrated strong attention to detail and technical acumen in assessing switch health and performance• Worked collaboratively with IT team to enhance the offboarding process with Power Apps• Implemented automation features to simplify offboarding procedures, including email notifications and form submissions• Contributed to improving operational efficiency by streamlining offboarding tasks and documentation• Contributed to the enhancement, ensuring accuracy and security in asset management software.• Developed the capability to capture and upload images, enhancing visual identification of the asset• Installation of new and existent computers: desktops and laptops with windows OS, Microsoft Office software packages; Lotus Notes• Observe and support IT security procedures in order to maintain and secure company proprietary data• Effectively use a disk imaging software to create computer images and deploy it onto new computers• Help with the computer inventory and re-organize the IT storage room; help with the physical disposal of old decommissioned hardware• Performs user support (help-desk) related activities: user accounts, password expiry, basic Active Directory functions: file permissions• Help the IT team members with network cabling patch panels• Learn and participate in troubleshooting computer network connectivity and connections to Magna WAN and the Internet• Tests computer hardware and software for functionality and help with fixing minor hardware issues: i.e., memory, disk, etc.• Complete tasks and assignments as deemed necessary by management

Guelph, Ontario, Canada

• Conceived, designed, implemented, and operated tracking software – phone application – to collect meaningful data to aid business decision making with Power Apps and the business suite• Administer cloud-based Microsoft 365 platform, including SharePoint, Teams, Power Platform etc.• Automate day to day repeat operational activities for example using Power-Automate, provide reporting• Fielded incoming help requests from end users via telephone and email in courteous manner• Prioritize and schedule problems. Escalated problems (when required) to the appropriately experienced technician• Recorded, tracked, and documented request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution• Accessed software updates, drivers, knowledge bases, and frequently asked questions and resources on the internet to aid in problem resolution• Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. • Performed preventative maintenance, including checking and cleaning of workstations, printers, and peripherals• Tested fixes to ensure problem has been adequately resolved• Performed post-resolution follow-ups to help requests• Developed help sheets and frequently asked questions lists for end users

Fergus, Ontario, Canada

• Utilized an entrepreneurial and fast-paced mindset to lead an organized, successful, and profitable business • Organized and managed eight employees by coordinating schedules, tracking worked hours and ensuring the quality of work • Improved business reputation with the local community using social media and mouth-to-mouth methods• Generated leads using automated marketing software, door-to-door marketing • Researched the industry and competitors to develop a competitive pricing strategy• Dealt with customer issues such as managing insurance claims and maintaining customer relationships by resolving conflict and negotiating compensation • Conducted thorough training sessions to ensure employees provided consistent, high-quality service • Maintained open communication with customers and responded promptly to any concerns• Grew the business to serve over 200 regular customers • Received overwhelmingly positive reviews and referrals• Earned “Comeback Performance Award” by starting off with a chance of success below 5% and comeback and achieving 2.5x revenue ($40,000); praised by the general manager for passing development target

Guelph, Ontario, Canada

• Prepared and served food and beverages to customers in a fast-paced environment while ensuring quality and accuracy of orders • Maintained cleanliness of kitchen and dining area by regularly cleaning and sanitizing equipment, countertops, and floors • Operated cash registers and handled cash, credit, and debit transactions accurately and efficiently • Assisted in opening and closing procedures, including stocking shelves, preparing food items, and cleaning the restaurant • Demonstrated exceptional customer service by greeting customers, taking orders, and answering questions about menu items • Trained new employees on company policies, procedures, and customer service standards • Achieved daily and weekly sales targets through suggestive selling and upselling of menu items • Resolved customer complaints and issues in a timely and professional manner to ensure customer satisfaction • Maintained a positive and cooperative working relationship with team members and supervisors

Guelph, Ontario, Canada

• Interacted with customers and donors, answering questions and providing information about Habitat for Humanity's programs and services • Provided excellent customer service by greeting and assisting customers in the ReStore and helping them find the products they need • Assisted with inventory management by sorting, pricing, and organizing donated items in the ReStore • Demonstrated a commitment to sustainability by promoting and practicing the three R's (reduce, reuse, recycle) in all aspects of Habitat for Humanity's operations • Participated in volunteer training and orientation programs to gain new skills and knowledge about Habitat for Humanity's mission and values