Andrew Nicholls Email & Phone Number

Hilton Head Island, South Carolina Area

Hilton Head Island, South Carolina

Managed suite of MIS systems for the Town. Managed the migration of Financial, HR and Permitting to SaaS. Used BPM best practices to streamline town processes.

Concord, Nc

Managed a small team of Business Analysts responsible for day-to-day operation of billing system. Analyzed data across five different databases and identified and corrected discrepancies. Maintained product catalog and other system configuration settings. Produced Excel reports on system performance. Worked with external print vendors on XML invoice rendering. Wrote ETL scripts for a billing system migration. Produced auditing spreadsheets for AR, traffic and usage. Generated SQL reports for finance, Dunning and traffic reporting.

Recruited as a billing SME for the launch and operation of ACN’s commercial VoIP service.Solely responsible for all aspects of billing system. Generated test plans for verifying billing system functionality, with emphasis on Call Detail Record (CDR) mediation and rating. Wrote operational manuals and procedures for bill runs.Managed a mediation performance effort that resulted in an 8x increase in CDR throughput. Managed a migration of taxing interface from external SaaS server to an internal instance. Created performance dashboard. Responsible for day-to-day operation of billing system. Review bill runs and fix issues. Monitor nightly processes. Generated export files for PeopleSoft and a commissions system.

Beaufort Sc

Developed e-commerce websites for local companies using a variety of technologies: PHP, ColdFusion, ASP .NET

Savannah, Georgia Area

Project Lead for MetroPCS billing conversion. successfully migrated two markets (Dallas, Detroit) to new Oracle/WebLogic billing platform. Worked with 3rd party vendors (lockbox, credit cards, inventory, data warehouse) to move all interfaces over to the new system.Organized and managed several testing efforts including a month long live parallel and financial reports reconciliation effort. Conducted report analysis to ensure correctness of data.Generated workflow diagrams in visio for system monitoring, fault finding/rectification and escalation. Generated bill timing charts for SLA compliance.Designed metrics and reports for Release Management using Excel, Access and Oracle Discoverer. Developed KPIs to measure release progress.

Urbana-Champaign, Illinois Area

Analyst/Designer on Modularity convergent billing platform. Worked with several ‘triple-play’ (telephone, internet, Cable TV) clients. SME for several parts of the CRM application including All A/R, bad debt/write-off, workflow management, account setup and Cash Drawer (POS) modules. Work included definition of requirements, comparison with existing CDG products, schema design, GUI screen layout, functional design, and close co-operation with developers and testers.

Multiple assignments as billing PM across Northern and Central America.

Bsc(Hons), Electronic Systems Engineering

Capm, Certified Associate In Project Management

Project Management Professional