Andy Nickol Email & Phone Number

Helena, Montana, United States

Recruited to analyze and document users’ requirements for the development and enhancement of systems and databases. Transitioned to provide dedicated network and desktop support to 75 users. Implement, configure, and secure new desktops and laptops. Analyze and resolve network accessibility issues, monitor desktop computing environment to detect security breaches, and administer access management services.➤ Empowered employees to achieve goals by providing individualized support and training on systems and hardware.➤ Contributed to writing, updating, and enforcing information security policies that strengthened security posture and mitigated unauthorized access management issues.➤ Implemented and configured 2-factor authentication capability onto laptops leveraging Bitlocker encryption tool that enabled users to securely access data remotely.➤ Collaborated with IT Supervisor to define processes to enable users to work remotely in response to the COVID-19 pandemic. Set up users, troubleshot issues, and provided continuous support.➤ Enhanced productivity of users by defining requirements for the development of new functionality for applications and databases, granting access to systems and data, and assisting in addressing technical issues.** Transitioned from Data Analyst in 2017 **

Helena, Montana, United States

Built, manage, and hold full profit and loss accountability for business providing landscaping/irrigation design and maintenance, kitchen/bathroom remodeling, construction consulting and design, and household repair services to commercial and residential customers throughout Helena. Secure and retain business, develop and track budgets, and create monthly and yearly forecasts. Manage efforts of up to 8 seasonal employees.➤ Launched and transformed entrepreneurial venture into a highly successful business. Defined the business plan and growth strategy, created service offerings and delivery models, and built operating structure.➤ Defined, monitored, and optimized business plans, fiscal and budgetary models, staffing strategies, and service offerings as company grew and expanded service offerings.➤ Developed a customer-driven team recognized for providing high-quality services and achieving strong customer satisfaction levels. Recruit, train, mentor, and evaluate performance of resources.

Helena, Montana, United States

Recruited as a core member of management team to define and implement the strategies to rebuild the business, retain staff, and ensure the quality delivery of network support services to businesses and government agencies throughout Helena.➤ Supervised 4 highly skilled and credentialed IT resources in providing ad hoc and contracted services to customers, encompassing network administration, security, and troubleshooting.➤ Held critical role in reviewing and developing business plans to grow the organization and reduce turnover.

Helena, Montana, United States

Launched consulting venture to provide SPSS Research Data Processing services. Evolved the business to deliver network infrastructure and database design, development, and administration services to businesses and government agencies.➤ Established sound marketing, financial, business development, and service delivery strategies that enabled business to expand service offerings and achieve continued profitable growth.➤ Managed team in providing IT support services to the Montana Democratic Party for 3 consecutive years. Led the build-out and optimization of infrastructure, administration of security structure, and delivery of support to users.➤ Leveraged strong technical and operational leadership to align clients’ technology investments with organizational goals. Analyzed clients’ needs, recommended solutions, and managed the successful delivery of systems, network infrastructures, databases, and technical support services.

Helena, Montana, United States

Developed, enhanced, and supported school records management and budget accounting software.➤ Granted the 1999 Governor’s Award of Excellence in Application Development and Project Management. Redesigned legacy applications—leveraging Visual Basic, MS Access, and SQL Server—that increased data accessibility and management, automated processes, and enabled the migration to relational database technology.

Helena, Montana, United States

Earned the 1996 ComputerLand Compaq Server Sales Award.

Helena, Montana, United States

Developed and supported the statewide Montana Voter File system, and built infrastructure for new headquarters.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Business Administration & Finance

Certificate In Business And Data Processing