Andy Nielsen Email & Phone Number

Salt Lake City, Ut, Us

Provo, Utah, United States

Draper, Utah, United States

Lehi, Utah, United States

Provo, Utah, United States

United States

San Diego, California, United States

Worked with directors, VPs, and other stakeholders to implement new processes using a Salesforce add-on called Kimble. Provided documentation and trainings to facilitate buy-in within each team. Worked with Kimble support and their partners through implementation to ensure completion of deliverables as outlined in the SOW.

South Jordan, Utah

Manage the technical account for five to ten mid-market and enterprise level companies. Main responsibilities include building and maintaining feedback surveys, reporting, and their respective distribution channels. Additionally, I lead an internal team that focuses on providing support and training in excel as well as automating repetitive processes using VBA.

Provo, Utah

Oversaw the performance of the operations team in the business career center, which includes approximately 30 student employees. Focused on improving the workflow efficiency and internal communication with a goal to maintain 95% customer satisfaction and 90% placement in the BYU business school.

Provo, Utah

Personally prepared on-campus recruiting events for 15+ companies, being their main point of contact with BYU's Business Career Center. My objective was to provide excellent customer service to visiting recruiters in order to provide more job opportunities to BYU students. I was also in charge of updating and creating system training videos.

Provo, Utah Area

Lehi, Utah

I worked on the E-Business software support team over the accounts payable module. My main project was to study service requests and study support automation. Using that information/data, I was able to make suggestions to increase automation effectiveness and give them feedback on from more of a customer's viewpoint.

Provo, Utah

Working in a group of 5 interns, we were given the task to automate five audit reports using VBA. My role was to help map out how the code was to be created, to compile and implement code produced by my team member into one master code, and to be in charge of quality control and UX.

Midway, Utah

• Understood and upheld laws and regulations set for Pest Control Applicators• Calmly dealt with the needs/concerns of clients in any capacity which upheld customer satisfaction• Cut down processes which improved efficiency by 30%

Skagway, Alaska

Provided visitors with a once in a life time experience while visiting Alaska and the Yukon Territory. Worked to ensure 45 passengers safety, comfort and enjoyment during three days of travel.

Provo, Utah

Trained 8-12 volunteers’ communication and teaching skills on a daily basis• Prepared weekly reports on the progress of volunteers• Developed a habit of asking for feedback on performance as an instructor• Facilitated self-evaluation and goal setting that led to higher efficiency and performance

Bachelor'S Degree, Business Statistics

Ged

Activities and Societies: Choir, Theater, Wrestling team, National Jr Honors Society, Peer Leadership Team