Andy Nguyen Le Email & Phone Number

Chicago, Illinois, United States

• Led and coached the Chicago Liaison team, resulting in an improvement in service quality through regular on-site visits and targeted performance evaluations.
• Trained new Liaisons both in-person and virtually, accelerating onboarding by 15% while maintaining consistent service standards.
• Strengthened relationships with property managers, achieving a 95% satisfaction rate by proactively addressing concerns and collaborating with the Operations Manager.
• Streamlined communications and issue resolution, reducing response times by 40% and enhancing overall service efficiency.
• Optimized site operations, improving scheduling accuracy and ensuring shift coverage through direct support and strategic planning.
• Modeled company values, leading to a 15% increase in team reliability and customer service ratings.

Charlotte, North Carolina, United States

• Manage a High Volume of Client Accounts from Product Training to Installation of the Luxer One Package System
• Responsible for Delivering Projects on Time and within Budget
• Provide a Timely Resolution of Technical Issues
• Develop and Communicate Project Status with Clients and Leadership in Accordance with Project Requirements
• Facilitate, Schedule, and Participate in the Onboarding of Client and Staff Members
• Investigate, Analyze, and Recommend Solutions for Client Implementation Challenges

Chicago, Illinois, United States

• Provided in-person support to residents having package questions/issues, partnering with internal stakeholders to resolve elevated concerns
• Assisted with training new Liaisons on Luxer One’s various technology, and ensuring they were set up for success in various package rooms across the Chicago market
• Performed lightweight maintenance on locker and package room systems, and provided support to peers in other markets virtually
• Recognized for effective communication with property managers, residents, and leadership. Responsible for responding to and resolving resident inquiries via email for properties in the Chicago market, often picking up.

- Editing photographs for clients- Photographer and Videographer for family events

Chicago, Illinois, United States

• Advised clients on appropriate health insurance plans according to their lifestyle and needs. Provided best-in-class customer service in often difficult situations.
• Conducted regular policy reviews with existing clients, offering tailored recommendations to optimize coverage based on evolving healthcare needs.
• Actively stayed updated on industry trends, changes in healthcare regulations, and insurance market developments to provide informed guidance to clients.

Los Angeles, California, United States

• Analyzed and developed jackets through CADing with Adobe Illustrator
• Responsible for the preparations and management of excel sheets to streamline.
• cost management, which improved time management by 10%
• Partner closely with Lead Tech Designer to produce designs, patterns,and embroidery for jackets and pants, as needed.
• Manage Files (jacket designs) and prepare files for final review and proofing by Lead Tech Designer for production.

(Store 782E) 503 Riverstone Pkwy. Unit 401B

• Assisted an average of 10 customers per day in finding, selecting, and providing the right recommendations towards their communication needs and services.
• Simplified system workflow for accuracy and efficiency which increasedcompletion of tasks by 10%.
• Performed outstanding customer service and received 95% in customer service feedback surveys.

Graphic Design, Photographic And Film/Video Technology/Technician And Assistant

9-12

Activities and Societies: Bowling Team Captain, Asian Club, Desi Club