Andy Nguyen Le Email & Phone Number

Chicago, Illinois, United States

• Led and coached the Chicago Liaison team, resulting in an improvement in service quality through regular on-site visits and targeted performance evaluations.• Trained new Liaisons both in-person and virtually, accelerating onboarding by 15% while maintaining consistent service standards.• Strengthened relationships with property managers, achieving a 95% satisfaction rate by proactively addressing concerns and collaborating with the Operations Manager.• Streamlined communications and issue resolution, reducing response times by 40% and enhancing overall service efficiency.• Optimized site operations, improving scheduling accuracy and ensuring shift coverage through direct support and strategic planning.• Modeled company values, leading to a 15% increase in team reliability and customer service ratings.

Charlotte, North Carolina, United States

• Manage a High Volume of Client Accounts from Product Training to Installation of the Luxer One Package System• Responsible for Delivering Projects on Time and within Budget• Provide a Timely Resolution of Technical Issues• Develop and Communicate Project Status with Clients and Leadership in Accordance with Project Requirements• Facilitate, Schedule, and Participate in the Onboarding of Client and Staff Members• Investigate, Analyze, and Recommend Solutions for Client Implementation Challenges• Interact with a Professional, Positive, and Authoritative Manner with Reseller Fleet• Understand and Manage Client Expectations, Develop a Collaborative Relationship with the Client

Chicago, Illinois, United States

• Provided in-person support to residents having package questions/issues, partnering with internal stakeholders to resolve elevated concerns• Assisted with training new Liaisons on Luxer One’s various technology, and ensuring they were set up for success in various package rooms across the Chicago market• Performed lightweight maintenance on locker and package room systems, and provided support to peers in other markets virtually• Recognized for effective communication with property managers, residents, and leadership. Responsible for responding to and resolving resident inquiries via email for properties in the Chicago market, often picking up the phone as a first line of communication

- Editing photographs for clients- Photographer and Videographer for family events

Chicago, Illinois, United States

• Advised clients on appropriate health insurance plans according to their lifestyle and needs. Provided best-in-class customer service in often difficult situations.• Conducted regular policy reviews with existing clients, offering tailored recommendations to optimize coverage based on evolving healthcare needs.• Actively stayed updated on industry trends, changes in healthcare regulations, and insurance market developments to provide informed guidance to clients.

Los Angeles, California, United States

• Analyzed and developed jackets through CADing with Adobe Illustrator• Responsible for the preparations and management of excel sheets to streamline.• cost management, which improved time management by 10%• Partner closely with Lead Tech Designer to produce designs, patterns,and embroidery for jackets and pants, as needed.• Manage Files (jacket designs) and prepare files for final review and proofing by Lead Tech Designer for production.

(Store 782E) 503 Riverstone Pkwy. Unit 401B

• Assisted an average of 10 customers per day in finding, selecting, and providing the right recommendations towards their communication needs and services.• Simplified system workflow for accuracy and efficiency which increasedcompletion of tasks by 10%.• Performed outstanding customer service and received 95% in customer service feedback surveys.

Graphic Design, Photographic And Film/Video Technology/Technician And Assistant

9-12

Activities and Societies: Bowling Team Captain, Asian Club, Desi Club