Team Lead Liaison
Current- Led and coached the Chicago Liaison team, resulting in an improvement in service quality through regular on-site visits and targeted performance evaluations.
- Trained new Liaisons both in-person and virtually, accelerating onboarding by 15% while maintaining consistent service standards.
- Strengthened relationships with property managers, achieving a 95% satisfaction rate by proactively addressing concerns and collaborating with the Operations Manager.
- Streamlined communications and issue resolution, reducing response times by 40% and enhancing overall service efficiency.
- Optimized site operations, improving scheduling accuracy and ensuring shift coverage through direct support and strategic planning.
- Modeled company values, leading to a 15% increase in team reliability and customer service ratings.