• Manage network access and user security.• Perform periodic audits of network and application access.• Liaison for 3rd party vendors related to network or software contacts.• Responsible for maintaining inventory of all hardware and replacing equipment when necessary.• Lead and keep record of all IT Steering Committee meetings. • Review, edit and submit new and updated polices for Board approval.• Manage the overall Business Continuity Plan. • Assist in new employee on-boarding and training. • Provide general IT support for all employees.• Provide backup support for Consumer and Business Online Banking customers.• Assist in the management of Social Media outlets for the bank.• Manage building/facility maintenance as needed.

• Created/wrote data specs in order to determine page functions for new core and online banking software.• Researched needs desired by members of the financial community and assisted developers with incorporating those needs into the software.• Collaborated with team members on prioritization of project tasks as well as forming team leadership/ownership of such tasks.• Researched possible third party partnerships.

• Main point of contact for clients during their Online Banking conversion.• Oversaw and monitored the status of related products to the conversion (Bill Pay, ACH, Imaging, eStatements, etc.).• Presided over weekly conference calls and provided updates related to all aspects of Online Banking.• Coordinated internal departments responsible for building/creating the processes related to the Online Banking implementation project.• Offered counsel and suggestions to clients regarding design and functionality of their newly implemented Online Banking product. • Traveled onsite (as needed) to provide live support at conversion.• Tracked the status of the project using internal software as well as Microsoft Project.

• Met with potential business clients to assess their Treasury Services needs and presented demos of our Treasury Services solutions.• Provided training for all Treasury Services products (Merchant Capture, ACH Origination, Wire capabilities, Mobile Banking & Online Bill Pay).• Installed and supported Remote Deposit Capture software and check scanning hardware.• Managed the installation and on-boarding of new products and product upgrades pertaining to Online Banking.• Created and maintained all training documentation for Online Banking products. • Managed support for all Online Banking customers. (Approximately 2500 Personal Users / 2000 Business Users / 1700 Bill Pay Users / 350 Remote Deposit Capture Users / 150 ACH Originators / 150 Wire Users / 1000 Mobile Banking Users).• Coordinated Online Banking conversion of Brookhaven Bank after it's acquisition in April 2014.• Provided desktop and software support to all internal bank end users (Hardware, Core system, Teller, Branch Capture, Microsoft Office, Email, Active Directory, etc.). • Georgia Commerce Bank was acquired by IberiaBank in 2015.

• Monitored the escalation of high priority issues sent to programmers. • Provided activity reports to upper management based on call times and resolutions.• Assisted with new client software demonstrations via Webinar and in person.• Maintained and updated disaster recovery documentation.

• Traveled to new client locations in order to provide training and support for new implementations.• Coordinated the responsibilities of other department resources needed during bank conversions. • Provided “tier 2” or escalated support for all products related to Online Banking.• Presented new or updated products to both potential and existing clients.• Created and maintained training documentation pertaining to Online Banking.

• Consistently met or exceeded monthly sales goals set by Manager.• Conducted training to customers on various types of hardware and software.• Provided on-site assistance to clients experiencing computer or network related issues.• Performed trouble-shooting and / or replacement of computer hardware.• Diagnosed and “cleaned” computers with viruses, malware, etc.

• Acted as liaison to all 3rd party vendors.• Managed IT network and assisted in Operations.• Established and maintained all employee network and software access accounts.• Trained employees on all software used by the bank.• Coordinated the marketing and branding of all documentation and signage.

• Opened new customer accounts.Balanced loan suspense General Ledger accounts daily.• Uploaded loan information and printed necessary documentation.• Acted as bank representative to construction loan customers and ensured all advances were within scheduled guidelines.• Assisted with hardware and software upgrades of computer equipment.

• Produced reports reflecting call volume and percentage of issues reported and resolved.• Tested banking software upgrades and was active in bank conversion projects.• Trained new employees on all bank-related software.• Established procedures/documentation for use and maintenance of banking software.• Flag Financial Corporation was acquired by RBC Centura in 2006, which was then acquired by PNC Bank in 2012.