Andy Olsson Email & Phone Number

San Diego, CA, US

- Collaborate with cross-functional teams to redesign the Sportsbook onboarding flow, improving the experience for over 10,000+ new monthly customers.- Execute promotional and content campaigns within a monthly budget of $500k, driving strategy and performance, and influencing player behavior.- Committed Users (20+ paid bets) have grown 15% since revamping.

Indianapolis, Indiana, United States

- Spearheaded Indiana's 'Plan to Win' strategy by directing customer acquisition, retention, promotional campaigns, local partnerships, and VIP outreach. Effectively managed a multi-million dollar budget for grassroots activations, campaigns, and VIP relationships, ensuring alignment with state P&L objectives. - Utilized data visualization tools such as.

Cleveland, OH

- Implemented over 100 submissions through an internal crowd-sourcing website, utilizing Lean Six Sigma methodology to foster innovation and drive continuous improvement. - Led a team of ten as Project Manager for the successful implementation of ABI MasterMind, ensuring accurate scheduling and 20% cost reductions for over 1,200 employees.- Analyzed and.

1 Center Court, Cleveland, OH

Tasked with designing and facilitating solutions for the organization’s greatest needs by combining project management skills with internal process improvement. Once team needs are determined, we utilize the methodologies of Lean Six Sigma to document and evaluate current processes, then create solutions in line with industry standards and trends, all.

- Led a team of eight agents that utilized user feedback to design and execute projects aimed at enhancing the customer experience and increasing registration totals (Fantasy Football registrants grew 10% from 2015 to 2016).- Partnered with product development, quality assurance, and content teams to ensure proposed solutions were current and relevant when.

Williamsville And Fredonia, New York

- Provided customer support both on the floor and behind the register.- Partnered with management to determine what products to feature.- Developed game-plan for clearance items due to customer demand.- Monitored inventory as merchandise was delivered to the store.

Buffalo, New York

- Prepared and edited out-of-town highlights for intermission reports using Final Cut Pro. - Provided broadcasters with shot sheet to use for intermissions. - Recorded and logged home and away games for future use.

Orchard Park, NY

- Provided customer service prior to and during home Bills games at locations surrounding at the time, Ralph Wilson Stadium.- Resolved ticket-holder inquiries related to seating and preferred entrances via phone using Archtics.- Directed flow of traffic to ensure guests were seated in a timely fashion.

Kingsport, TN

- Managed social media accounts to drive community involvement and produce buzz around local teams.Beat writer for the Kingsport Mets. Interviewed and featured:- Gavin Cecchini, the 12th overall selection in the 2012 MLB Draft by the New York Mets.- Stephen Matz, New York Mets pitcher.- Coty Sensabaugh, former Clemson football player and current Pittsburgh.

Bachelor Of Science (B.S.), Sport Management

Sport Management