Andy Orr Email & Phone Number

Bury St Edmunds, GB

London

After 11 years of successful contracting with no real breaks in-between contracts (many thanks to my previous clients) I've decided to take some time out to do other "stuff" thats always been on the back burner e.g. Travel (once we can!), selling and buying a new house with my Partner, photography, another half-marathon possibly a full one, more travel.

London, United Kingdom

• Following the acceptance of the recommendations from a rapid 12-week feasibility/discovery/ scoping exercise the assignment moved to the production of a Business Case to design and deliver Haringey's New Ways of.
• Creation of a Virtual Contact Centre-Testing if this service could be delivered from home by staff with no negative impacts on performance, health and wellbeing, collaboration, etc.
• Print and Storage Reduction-Print volumes and cost with associated storage reduction through digitisation and changes in working practices.
• Activity Based Working-Creation of a “model floor” which incorporates designs based on how staff work. Includes furniture options, colour, acoustics, zoning, etc
• Working location options-Provide choice to staff of remote locations other than WFH e.g. consumption-based office spaces, sharing home Borough locations etc.
• Model Meeting rooms- Create a set of future meeting rooms to test audio, video, furniture, booking system etc.

London, United Kingdom

Providing on a contract basis, Programme and/or Project Management delivery expertise to the design and delivery of business transformation initiatives for clients across a broad spectrum of industries including Local Government, Not For Profit, Telecommunications, Banking, Retail and Service organisations. "big four" trained and experienced programme.

London

EUC strategic level deliverables for all three boroughs:o Captured and assessed the existing (differing) EUC solutions. Identified and recommended convergence opportunitieso Assessed business and technology drivers for a single EUC deployment strategy o Managed an extensive business engagement exercise to identify: End user requirements, use cases and role.

London

Delivered a multi-million-pound 2-year change programme that safely transitioned all of HFBP's ICT services, associated staff and third party contracts from the council’s single supplier model, to an innovative multiple supplier model, including the transfer of services back into a new in-house ICT organisation, all by the agreed deadlines Production of.

Programme Managing Multiple Delivery Teams Across Three London Boroughs

• Contract Tri-borough ICT Programme Manager for this award-winning flagship shared services change programme, involving innovative projects across three London authorities, The London Borough of Hammersmith & Fulham.
• Single corporate network and access across the three boroughs, including Wi-Fi
• New tri-borough internet site and CMS system
• Team collaboration areas
• Transforming IT support desk project
• Shared business applications portal

London

Led on the production of a Full Business Case to implement all aspects of a shared contact centre involving the merger of the two existing contact centres of the London Boroughs of Haringey and Waltham Forest. Was also instrumental in creating a Programme of Work to implement an innovative Customer Contact and Channel Strategy across the organisation.Prior.

London And Glasgow

Recruited by the CEO of this £120m organisation, with 500,000 students/members in 170 countries, to create a new Programme and Project delivery directorate, in order to deliver the global transformation initiatives necessary for the achievement of the 2015 vision and strategyIncluded the introduction of a Portfolio Management approach to programmes and.

London

Led a highly successful business process/CRM system transformation programme for UNITE, the largest trade union in Britain. This politically sensitive country wide rollout exceeded client expectations in areas such as stakeholder buy in and benefits realisation. Influential member of the union steering board for this £5m programmeLed the successful.

London

Key member of the winning bid team for this $200m data centre consolidation programme for Standard Chartered Bank and then, based in Hong Kong, led the programme mobilisation/ initiation phases of this international outsourcing/organisational merger programme Initially “parachuted” in to carry out a rapid recovery exercise for this £25m transformation.

London

Overall delivery responsibilities for the largest project within ATOS Consulting at the time, for “3” the new mobile provider, consisting of 50 staff. Designed, built and implemented the IT/IS architecture/business processes and achieved the critical launch date of 03-03-03

Senior member of the business development team that won this £14m business transformation contract for ntl: the UK’s largest cable TV/telephony company. Went on to manage the joint KPMG/IBM/ntl system and process design teams that designed a single business model which would effectively integrate six business regions of the UK

London

The role within this $1 billion broadband "start-up" company, included working in partnership with each of the "In-Country" Chief Operating Officers in Spain, France, Germany and the UK. Leading each country in the design and implementation of a pan-European customer and network operations structure. Programme managed the implementation of a process/.

Multiple Locations In England

Successfully built and led the Business Improvement team within this global organisation, which consisted of business improvement consultants, operations managers, data analysts and system support and development managers.This department consisted of 60 specialist with an annual budget of £3m+. The team was recognised as a "centre of excellence" for.

London, United Kingdom

Managed a team of Senior Engineers and Engineers in the delivery of International voice and data services.

London

Mba, Innovation, Financial Management, General Management

Education record