Demonstrated impactful customer service at all times and responded to each applicant/client in a professional, nonjudgmental, culturally-appropriate manner that led to each client getting assistance at 100% timeliness.Provided detailed referrals that included all pertinent contact information and steps involved, which empowered applicants to seek the assistance to help them achieve independence.Verified income, assets, and other financial/legal documents, as well as obtained release forms and medical records as needed from Indiana residents who are requesting public assistance.Completed 10 week formal training that honed skills in customer service, investigative interviewing, technology/ information systems, communication/organizational aptitude, HIPAA, business ethics, and office professionalism.

Leverage sense of humor, positive attitude, and interpersonal skills to create welcoming experience for 140-150 weekly clients Assist in weekly food distribution events that help feed over 3000 families in the local community Provide community resources to Director that help client’s gain access to healthcare and job seeker resources that support clients regaining independence and sustainable living

Delivered customer service through high touch, timely responses to visitors, callers, and online inquiries to papers that have over 35,000 monthly readersBuilt and maintained collaborative relationships with internal and external stakeholders to increase newspaper profile, reputation, visibility and supportEnsured that local office day-to-day operations are appropriately managed, efficient and effectiveOversaw all daily, monthly & annual financial activities including transactions, analysis, & reportingProvided high touch customer service to visitors and stakeholders through regular communications and follow upDeveloped expertise with Admall sales tool to offer resources to advertising team that led to enhanced sales calls

Managed 16 new case classroom launch events, framing, and presentation to faculty and provided support to Associate Director, editors, staff, and students as needed that resulted in first class educational case learning experiencesCollaborated with Marketing Communications department to increase case development visibility as well as execute email marketing campaigns promoting Kellogg cases to academic departments at schools globallyFollowed up with faculty for case registrations, company release forms, student release forms, nondisclosure agreements with case subjects, etc. Provided support to Associate Director, editors, staff, and students as needed to deliver first class educational case learning experiences.Managed all case requests (email, telephone, online), including faculty status verification for teaching material access, order fulfillment, supplemental material distribution, invoicing for permission requests, and late payment follow-up. Served as primary contact for distribution partners, facilitated the administrative launch of new distribution channels, responded to requests for information/files, managed monthly upload of new cases and revisions, confirmed postings were live, notify faculty of case postings.Spearheaded deployment of Salesforce CRM program by becoming a power user, setting schedule of rollout, creating training documents, and provided training to other staff on the Case Publishing staffParticipated in Lynda.com online training in all aspects of workplace productivity and computer applications that led to increase of productivity and recommendation to team about professional development opportunities

Increased client signups over 400% through effective marketing to local community organizations by participating in creative strategy discussions about connecting with clients, including creative email design and use of social mediaSupported administrative effort of four administrative support staff members within company that ensured work was completed on time and of high quality to owner, clients, and coaches.Tracked the effectiveness of specific marketing campaigns through the use of available metrics, including web analytics, email metrics, and conversion trackingLeveraged observations to identify efficiencies, best practices, and created actionable plans to improve administrative operations Recommended changes and improvements to staffing models and organizational structure that ensured the most effective and efficient use of business resourcesConsulted on portions of the staff talent management lifecycles including: sourcing, selecting, developing, recognizing, managing information, and optimizing talent resulting in a 50% reduction in the owners workloadOffered referrals to legal resources when deemed appropriate to fulfill all small business obligations for start-up

Managed admissions processes including initial processing of all applications, oversight of admissions database, correspondence with over 1,500 graduate applicants, and coordination of university requirements for over 100 annually admitted graduate students. Assisted the Directors of Graduate Study with the design, logistics planning, and implementation of the orientation programs for new graduate students, including ESL, transfer, international and domestic students, each fall and winter quarters that empowered the new graduate students with the tools to succeedAdministered, implemented, and interpreted university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic servicesEngaged in critical analysis of student and program concerns to resolve substantial issues, which spanned multiple areas, using advanced technical and professional knowledge.Provided administrative support to the EECS Directors and faculty in all matters related to the undergraduate and graduate programs.Planned and executed departmental components of school wide events such as Career Day for Girls, Take Your Daughter to Work Day and Student Information Fairs by coordinating the efforts of the faculty and all parties involved to ensure great results for all stake holdersAdministered the design, logistics planning, and implementation of the orientation programs for new graduate students, including ESL, transfer, international and domestic students, every fall and winter quarters that empowered students with the tools to succeed

Advised a multitude of students in strategic career planning/exploration, MBTI interpretations, strategic positioning, career resource information, and general professional development, therefore, preparing students for the world of workAssisted in instructing approximately 900 students each semester that took X220 Career Perspectives course by assisting with attendance and audience compliance with class rules and respectConducted hundreds of résumé critiques and numerous mock behavioral interviews that resulted in students' flawless résumés and improvement of interview abilities, that led to eventual appointment into top internships and associated fulltime opportunitiesGuided underclass students through self assessments and career explorations while assisting upperclassmen in career management and mapping long-term career strategiesOrchestrated discussions regarding self-analysis and professional choices and recommended a variety of university resources based on the goals and interests of the student while building rapport between students and business recruiters

Supervised 36 undergraduate Hall Ambassadors while managing schedules for Hall Ambassadors and ensuring attendance and policy procedures for all hall tours as well as ensured the highest levels of customer experience for tour patronsDeveloped and implemented comprehensive tour training and training materials for Hall Ambassadors to achieve the best representation of residence life at Indiana University resulting in a top 10% rating from the 15,000 annual tour patronsConducted job performance appraisals for staff and provided staff with developmental feedback in one-on-one and small group conferences to guarantee the highest standards of tour performance, therefore achieving great customer servicePerformed data analysis and generated graphical presentations and reports for staff concerning the tour feedback from tour patrons and professionally presented these findings to staff membersMaintained effective communications between Residential Programs and Services, student staff, and other university offices while heading up residence life projects to exceed organizational expectations

Advised student survey process with a 12 MBA student team and assisted interpreting results and making recommendations that significantly benefited the office and MBA student clientele while being considered part of professional staff of top national ranked career service office serving over 600 MBA studentsReviewed and presented over 70 professional development and career information websites and other presentation materials to Assistant Director that benefited over 200 Kelley Direct Students and deepened own understanding of human capital strategyProvided vital assistance in employer relations mail campaign that represented the Top 20 national ranked career service office and business school to over 50 companies that led to the increase of internship opportunities for MBA students

Supervised set-up and custodial staff at times, as well as assisted in the training of six student staff members while being considered part of professional staff, additionally, honed confrontation, customer service, and other managerial skillsAssisted summer events efforts with the offices of Orientation and Admissions by maintaining security and facility resourcesMaintained security for vital artery of the Ball State CampusManaged and completed all necessary room set-ups for daily meetings and events as listed in the Daily Operations/Logistics Report.Met with clients before their event to ensure the room is set to their needs and after the event to check client satisfaction and to secure any equipment

Coordinated active student coalition program to address smoking and wellness issues on campus as well as oversaw coalition activities and program budget of $30,000Implemented program campus marketing and outreach to several student groups for active student involvement

Conceptualized and executed strategy to put Habitat for Humanity of Whitley County into the digital age Trained four senior board members to take advantage of new computer technology and Microsoft Office to ensure the most cost efficient, optimal organizational processExecuted an initiative to put organization into Digital Age