Manages the overall sales and marketing effort for Olympic Steel within the Eastern Iowa territory Utilizes frequent, direct face-to-face contact and a consultative sales approach to insure satisfaction of customer needsIdentifies selling opportunities and assertively acts on opportunities that offer maximum potential and/or profitDevelops new accounts and maintain strong working relationships with established, loyal customersResponsible for developing annual forecasts and implementing plans and strategies to achieve revenue and volume targetsWill partner with the Inside Sales Representatives to assure high-quality service, including on time delivery according to customer specifications

Maintains, grows and services existing, and new accounts in the Iowa divisionAccountable to proactively identify sales opportunities for Outside Sales Reps, create opportunities to up-sell and cross-sell existing accounts, re-activate inactive accounts and/or identify new account opportunitiesPartners closely with Outside Sales Representatives to establish strong, long-term relationships with customers and confidence in Olympic Steel’s overall capabilitiesKnowledgeable of complete order fulfillment processEnsures high-quality customer service to external customers, including rapid response to all orders and inquiriesExecutes on-time product delivery according to customer specificationsInforms customers of delivery set-backs and changes in order statusManages the order entry process, trouble-shoots problems and assists in rectifying complaints and claimsSolicits customer feedback regarding products, services, price and performance

 Build client/customer relationships and rapport Provide excellent customer service; answered calls and processed product orders Act as order liaison to stakeholders, primarily internal production departments Provide onsite support through regular travel to various locations for customer visits Work closely with outside sales force to gain new client base through research and cold calls Manage inventory and stock levels for individual customers Research and analyze customer buying trends Initiate the processing of new customers Create order quotes for a variety of products and projects  Schedule product delivery to meet customer lead-times Organize shipment loads by weight, product size, and form of packaging Secure client order freight and set up deliveries for finished products Monitor and manage order loads to ensure timely delivery