Andy Partridge Email & Phone Number

Gloucester, England, United Kingdom

Gloucester, United Kingdom

Gloucester, United Kingdom

Oxted, Surrey

Birmingham, United Kingdom

Key Responsibilities• Specified, Implemented and maintain operating system • Review processes to provide recommendations on efficiency to Operations Manager and assist with implementation• provide and analyse management information to provide improvements to operations, • responsible for both online and offline marketing strategy of the department, • work with third party providers to created and develop websites for all areas of the division, • develop products with insurers, • negotiate renewal binder terms with insurers,• provide training on operating systemsKey Achievements• Implemented new operating systems for both personal lines and telephony• Implemented call routing which improved service levels from 75% to 98%• Created Youthsure brand finalist of British Insurance Awards 2010 for 'Broking initiative of the year' • Successfully negotiated and managed transfer of travel binders into one Insurer • Improved ROI on PPC campaigns with average cost per conversion reduced from £35 to £12.50• Developed travel insurance product awarded best buy by Which? Magazine 2008/2009/ 2010• Site traffic increased on various branded websites

Key Responsibilities• Responsible for team of 6 to meet service levels and to achieve income figure for unit.• In addition to the responsibilities stated as Operations Executive (below), duties also include • Responsible for building and maintaining client relationships. • Increasing earning potential through third party clients through cross selling. • Responsible for negotiating renewal terms of expiring schemes,• Ensure that unit meets compliance requirements. • Involved in creating marketing plans/ initiatives alongside marketing team. • Present a ‘customer experience’ to potential new clients. • Implement new schemes/ initiatives into the unit. • Resolving claims/medical screening issues by liaising with insurer/ affinity partners.• Part of senior management team working across both pets and travel units.Key Achievements• Successfully re-broked scheme with loss ratio of 250% (forecast 400%) with small increase in rates • Launched new 'Revolution' Motor Breakdown product• Achieved service levels set by third party affinity partners

Key Responsibilities• Financial reconciliation and implemented an end of month procedure to comply with IBA requirements. • Created Client/ Insurer relationship by negotiating schemes. • Responsible for user system (Liberty) maintenance, • working with internal auditors to review operations/ insurer placement. Key Achievements• Created and implemented financial procedure, reducing banking discrepancies from £500k to £5k• Introduced changes in operations to ensure internal protocol was met resulting in Audit pass• Introduced changes to operating system, improving both customer and user experience• Worked with Software providers, introduced data import facility vastly improving efficiency in process