Andy Pemberton Email & Phone Number

Boston, Massachusetts, Us

Lead OutSystems global revenue teams, including customer-facing functions across the customer journey:* Sales & Channel* Solution Architecture (pre-sales, product-led sales assist, Demo Engineering & Tech. Enablement)* Customer Success Management (customer and technical success, training & education)* Professional Services* Renewal Business* Global SupportActive in shaping the company's GTM strategy, from demand generation to Land-Adopt-Expand-Renew playbooks across sales and post-sales rolesDeveloped customer segmentation strategy to ensure all customers are successful, while maximizing lifetime value (LTV) of high-value accountsCollaborate with marketing actively on customer-voice programs and maintain relationships with key strategic customersLeverage a data-driven, operational approach to ensure the strategies employed scale as the business grows (leveraging product telemetry, risk management, CRM, customer success platform); regularly provide visibility to key metrics/measures that align with top-line company goalsDevelop creative solutions to GTM challenges to support scale and foster exciting environment for the team to excel (eg: AI-driven assistants to deliver common answers to the broader field team; strong believer in chat and creating a global collaborative community)

Boston, Massachusetts, Us

Lead OutSystems global Customer Office, including customer-facing functions across the customer journey:* Solution Architecture (pre-sales, product-led sales assist, Demo Engineering & Tech. Enablement)* Customer Success Management (customer and technical success, training & education)* Professional Services* Renewal Business* Global SupportActive in shaping the company's GTM strategy, from demand generation to Land-Adopt-Expand-Renew playbooks across sales and post-sales rolesDeveloped customer segmentation strategy to ensure all customers are successful, while maximizing lifetime value (LTV) of high-value accountsCollaborate with marketing actively on customer-voice programs and maintain relationships with key strategic customersLeverage a data-driven, operational approach to ensure the strategies employed scale as the business grows (leveraging product telemetry, risk management, CRM, customer success platform); regularly provide visibility to key metrics/measures that align with top-line company goalsDevelop creative solutions to GTM challenges to support scale and foster exciting environment for the team to excel (eg: AI-driven assistants to deliver common answers to the broader field team; strong believer in chat and creating a global collaborative community)

Boston, Massachusetts, Us

Lead OutSystems global Customer Office, including customer-facing functions across the customer journey.

Boston, Massachusetts, Us

Lead OutSystems global Customer Success & Solutions teams, including customer-facing functions across the customer journey.Other positions held:* Vice President, Field Engineering* Vice President, Solution Architecture & Field Enablement/Operations* Vice President, Solution Architecture

San Diego, Ca, Us

https://www.tsia.com/who-we-are/advisory-boards#BornintheCloudAdvisoryBoard

San Jose, California, Us

Built, developed, and mentored an amazingly talented team of Field Engineers: Solution Architects (pre-sales) and Professional Services Consultants (post-sales)Developed processes for accelerating prospects and nurturing customers through our customer journey, enabling the company's +150% growth in 2015 [1]: * Jenkins Assessments - a lead generation focused best practices assessment, used as a high-value entry point* Proofs of Concept - a tightly-managed process for trying our platform, while maintaining scope and managing timelines* Platform Reviews - a regular working session with high-value customers assessing their implementation and aligning roadmaps* Workshops - a content stream and process for evangelizing, educating, and ultimately expanding existing accountsEstablished a data-driven, analytical approach to process improvement both within and across teams (capturing technical intelligence, opportunity risk, customer intel data gathering, and other data points)Matured the Professional Services organization (Consulting), both in people and process, creating back office processes across international business and a metrics-driven approach used to double utilization and attach rate quarter over quarterIncreased company visibility and brand awareness through thought leadership and evangelism, speaking at many industry events and publications on our top features and alliances [2][1] https://www.cloudbees.com/press/cloudbees-2015-revenues-increase-150-percent-year-over-year-accelerated-demand-jenkins-based[2] https://dzone.com/refcardz/continuous-delivery-with-jenkins-workflow, http://developers.redhat.com/video/youtube/8uAjsr0Wzh4/Other positions held:* Senior Director, Global Solution Architecture

Founded Accel Interactive, a firm focused on DevOps, Web, Microservices, and Mobile consultingDirect Accel's client engagements, including Project Management and Architecture

Mclean, Va, Us

Technical Product Owner, Mobile API PlatformFounded and led Mobile DevOps teamFirst Capital One employee to contribute to an open source project as a company sponsored initiativeDeveloped framework, roadmap, and organized efforts around the Mobile API platform, which was extended to the larger enterprise - creating the eAPI PlatformBrought in innovative tools furthering our DevOpsSec roadmap: Splunk, Selenium / Appium, Swagger.io, etc.Lead development of several innovative efforts, including an iPad App in partnership with Saks Fifth Avenue for enhanced in store salesRepresent mobile to internal partner groups and externally, speaking at conferences and other events - maintain key relatonships with Capital One's Innovation LabEstablished mobile as a thought leader for DevOps and Continuous Integration practicesDeveloped mobile's 2-3 year architecture roadmap - retiring screen scraping and proprietary MEAP vendor simplifying the overall architecture

Richmond, Virginia, Us

Lead CapTech's Philadelphia Office and act as Account Manager at one of CapTech's strategic Philadelphia accounts.Other positions held:- Senior Manager and Architect: Lead consultant on several Philadelphia-based accounts; build sales and recruiting pipeline for future Philadelphia office growth.- Manager and Architect: IT Consulting, Content Management Strategy and Implementation, Portal Implementation and Strategy, Information Architecture, Web Standards and Accessibility, Usability, JavaEE Development.- Senior Consultant: Java EE, web, and portal architecture, development, and team lead.

Glen Allen, Virginia, Us

IT Consulting, JavaEE development roles

Bs, Double Major In Computer Science And Philosophy

Graduate, Regional Leadership Forum

Advanced Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program