Andy Pham Email & Phone Number

• Managed a large team of subject matter experts accountable for the health and performance of the cloud platform (s) and security operating in a high availability 24x7x365 environment• Hired, coached, and developed subject matter experts in various technology specialty areas. Set up individual and team annual goals and provided guidance to team members on how to meet their goals.• Developed Cloud operational and security processes and procedural standards to ensure reliable delivery of the services• Applied Infrastructure as code (IaC) principles across Google Public Cloud and on-premise.• Designed, implemented, and operated a resilient, robust, scalable and secure SaaS in Google Public Cloud. • Provided security and infrastructure support for Cloud datacenter, including over 2,500 nodes across the US and Canada.• Designed, implemented, and support the Citrix farm which included over 1000 nodes across on-premise and GCP• Worked with business/functional/application team to define, analyze, and document non-functional technical, security, and operational requirements.• Worked across the organization to define, establish, and support cross-functional solutions. Coordinated with global teams to resolve customer issues within defined SLA.• Made application, infrastructure, and security technology recommendations to ensure current and future service quality. Oversee infrastructure and security projects and lead project implementation as required. • Developed and operationalize Capacity Planning activities.• Produced and updates security, performance reports, operational procedures, and design documents.• Worked within the ITIL support structure for Change, Problem, and Capacity management.• Developed and managed against benchmarks that are aligned with UKG and industry best practices.

• Managed a large team of subject matter experts accountable for the health and performance of the cloud platform (s) and security operating in a high availability 24x7x365 environment• Hired, coached, and developed subject matter experts in various technology specialty areas. Set up individual and team annual goals and provided guidance to team members on how to meet their goals.• Developed Cloud operational and security processes and procedural standards to ensure reliable delivery of the services• Applied Infrastructure as code (IaC) principles across Google Public Cloud and on-premise.• Designed, implemented, and operated a resilient, robust, scalable and secure SaaS in Google Public Cloud. • Provided security and infrastructure support for Cloud datacenter, including over 2,500 nodes across the US and Canada.• Designed, implemented, and support the Citrix farm which included over 1000 nodes across on-premise and GCP• Worked with business/functional/application team to define, analyze, and document non-functional technical, security, and operational requirements.• Worked across the organization to define, establish, and support cross-functional solutions. Coordinated with global teams to resolve customer issues within defined SLA.• Made application, infrastructure, and security technology recommendations to ensure current and future service quality. Oversee infrastructure and security projects and lead project implementation as required. • Developed and operationalize Capacity Planning activities.• Produced and updates security, performance reports, operational procedures, and design documents.• Worked within the ITIL support structure for Change, Problem, and Capacity management.• Developed and managed against benchmarks that are aligned with UKG and industry best practices.

Portland, Oregon Metropolitan Area

• Provided systems support for western and eastern data centers, including over 600 nodes and 105 remote sites with over 3000 users.• Managed server team queues and alert systems. Delegated tickets and respond to alerts when they arise.• Designed and implemented Microsoft Configuration Manager 2007• Planed, tested, and upgraded workstations from Windows XP to Windows 7 using Microsoft Configuration Manager 2007• Migrated Citrix environment from Presentation 4.0 to XenApp 6.0, including Citrix Access Gateway upgrade. • Designed, implemented, and enhanced Windows 2008 Active Directory infrastructure to accommodate business requirements. • Developed, documented, and managed disaster recovery procedures for Active Directory, Citrix, printing infrastructure, email and SharePoint• Upgraded Exchange environment from 2003 to 2007. Provide technical support for all email-related issues. • Maintained and supported the VMWare farm which included 50 + hosts and more than 500 Virtual servers. • Installed, configured, and maintained IIS servers. Monitor website performance and ensure server security complies with the company standard.• Managed SharePoint 2007 environment including site administration, database connectivity, and permission delegation. Troubleshoot search, and data integrity issues.• Installed, configured, and supported NetApp SAN. Work with NetApp lead on the design and planning of storage growth.• Migrated three regional domains including thousands of workstations and users into one single enterprise domain. • Installed, configured, and administered Microsoft SQL server environment.

Portland, Oregon Metropolitan Area

• Supervised junior systems administration personnel in their responsibilities.• Responsible for company wide Information Technology Infrastructure budget• Evaluated network, systems hardware and software for acquisition Responsible for vendor selection and negotiation. Research for Information Technology new opportunities.• Proposed and lead all infrastructure and application projects.• Setup and configured the Point of Sale environment to comply with PCI requirements• Designed and implemented company-wide Wide Area Network/Local Area Network.• Responsible for the company’s information systems external and internal security. Developed security policy and procedures.• Designed and implemented Microsoft Windows 2003 Active Directory. Maintain and enhance Microsoft SQL and Exchange servers. • Set up and administers Linux servers, included Apache and Squid servers

Portland, Oregon Metropolitan Area

• Designed, configured, and implemented Cisco Routers, Cisco Switches, Alcatel Xyland and Nortel Baystack Switches • Researched, designed and implemented LAN and WAN infrastructure. Responsible for network and system security• Installed, configured SonicWall, Intel Shiva, Linksys, NetScreen and Checkpoint Firewalls• Provided network, systems and end users support. Troubleshoot Internet and network connectivity, monitored system performance and data integrity• Installed, configured and maintained Microsoft Window 2000, NT 4.0, DNS, WINS, DHCP, RAS, and VPN servers. Experienced with Microsoft SQL, IIS and Apache web servers• Set up, implemented, and administered Microsoft Exchange Server.

Portland, Oregon Metropolitan Area

• Provided network, systems, and end users technical support. Troubleshoot network and server connectivity. • Set up, configured, and maintained Microsoft Windows NT 4.0, WINS, DNS, DHCP, RAS, VPN servers, and Microsoft Windows NT 4.0, 95/98 workstations.• Installed, configured, and administered Microsoft Exchange Server.• Evaluated network, system, and workstation hardware and software for acquisition. Configured, and administered the company’s voice system.• Handled day-to-day network and systems maintenance. Monitored system performance and network security.

Information Systems Quatitative Analysis, Information Technology

Bachelor Of Science (B.S.), Information Technology