Andy Pham Email & Phone Number

• Managed a large team of subject matter experts accountable for the health and performance of the cloud platform (s) and security operating in a high availability 24x7x365 environment
• Hired, coached, and developed subject matter experts in various technology specialty areas. Set up individual and team annual goals and provided guidance to team members on how to meet their goals.
• Developed Cloud operational and security processes and procedural standards to ensure reliable delivery of the services
• Applied Infrastructure as code (IaC) principles across Google Public Cloud and on-premise.
• Designed, implemented, and operated a resilient, robust, scalable and secure SaaS in Google Public Cloud.
• Provided security and infrastructure support for Cloud datacenter, including over 2,500 nodes across the US and Canada.

• Managed a large team of subject matter experts accountable for the health and performance of the cloud platform (s) and security operating in a high availability 24x7x365 environment
• Hired, coached, and developed subject matter experts in various technology specialty areas. Set up individual and team annual goals and provided guidance to team members on how to meet their goals.
• Developed Cloud operational and security processes and procedural standards to ensure reliable delivery of the services
• Applied Infrastructure as code (IaC) principles across Google Public Cloud and on-premise.
• Designed, implemented, and operated a resilient, robust, scalable and secure SaaS in Google Public Cloud.
• Provided security and infrastructure support for Cloud datacenter, including over 2,500 nodes across the US and Canada.

Portland, Oregon Metropolitan Area

• Provided systems support for western and eastern data centers, including over 600 nodes and 105 remote sites with over 3000 users.
• Managed server team queues and alert systems. Delegated tickets and respond to alerts when they arise.
• Designed and implemented Microsoft Configuration Manager 2007
• Planed, tested, and upgraded workstations from Windows XP to Windows 7 using Microsoft Configuration Manager 2007
• Migrated Citrix environment from Presentation 4.0 to XenApp 6.0, including Citrix Access Gateway upgrade.
• Designed, implemented, and enhanced Windows 2008 Active Directory infrastructure to accommodate business requirements.

Portland, Oregon Metropolitan Area

• Supervised junior systems administration personnel in their responsibilities.
• Responsible for company wide Information Technology Infrastructure budget
• Evaluated network, systems hardware and software for acquisition Responsible for vendor selection and negotiation. Research for Information Technology new opportunities.
• Proposed and lead all infrastructure and application projects.
• Setup and configured the Point of Sale environment to comply with PCI requirements
• Designed and implemented company-wide Wide Area Network/Local Area Network.

Portland, Oregon Metropolitan Area

• Designed, configured, and implemented Cisco Routers, Cisco Switches, Alcatel Xyland and Nortel Baystack Switches
• Researched, designed and implemented LAN and WAN infrastructure. Responsible for network and system security
• Installed, configured SonicWall, Intel Shiva, Linksys, NetScreen and Checkpoint Firewalls
• Provided network, systems and end users support. Troubleshoot Internet and network connectivity, monitored system performance and data integrity
• Installed, configured and maintained Microsoft Window 2000, NT 4.0, DNS, WINS, DHCP, RAS, and VPN servers. Experienced with Microsoft SQL, IIS and Apache web servers
• Set up, implemented, and administered Microsoft Exchange Server.

Portland, Oregon Metropolitan Area

• Provided network, systems, and end users technical support. Troubleshoot network and server connectivity.
• Set up, configured, and maintained Microsoft Windows NT 4.0, WINS, DNS, DHCP, RAS, VPN servers, and Microsoft Windows NT 4.0, 95/98 workstations.
• Installed, configured, and administered Microsoft Exchange Server.
• Evaluated network, system, and workstation hardware and software for acquisition. Configured, and administered the company’s voice system.
• Handled day-to-day network and systems maintenance. Monitored system performance and network security.

Information Systems Quatitative Analysis, Information Technology

Bachelor Of Science (B.S.), Information Technology