Andy Pham Email & Phone Number

Toronto, Ontario, Canada

• Design and develop scalable, event-based ETL pipelines using Python, Stored Procedures, Lambda Functions, EventBridge, to extract, transform, and load structured (csv, json) and unstructured data (text) from vendor.
• Generate and develop custom reports for client and internal requirements.
• Optimize data workflows to improve data processing, SQL query performance.
• Create and maintain ETL build pipelines in Jenkins and manage workflow and log via Spinnaker and Grafana.
• Monitor and troubleshoot data pipeline issues to ensure data availability and integrity.
• Migrate legacy ETL workload to AWS using Terraform infrastructure.

Toronto, Ontario, Canada

• Tailored and delivered 12 mini-lectures on advanced topics in data science (Tableau, WebScraping, AWS EC2/SageMaker, Modeling and Data Science concepts).
• Personally coached and supported 20 data science students throughout the full-time 12-week program.
• Managed a team of UX Designers, Web Developers, Data Scientists, and Digital Marketer to accomplish a Hackathon project from MasterCard.
• Graded assignments and presentations in addition to providing feedback on student projects.

Toronto, Ontario, Canada

• Checked-in/out of guestroom.
• Introduced and guided the guests about the hotel structure and room types.
• Answered the phone and directed the calls.
• Arranged transportation for the guests.
• Cross-trained with Bellman, Operator, and Club Lounge service tasks.

Toronto, ON, Canada

• Proficient with Oracle MICROS POS platform and collaborated with the chef to customize their orders increasing guest satisfaction.
• Proposed the initiatives from the Front Desk experiences to solve the Room Service problems (handling multiple guest calls).
• Trained and assisted new staff to be familiar with room service or server assistant tasks.
• Answered guest phone calls while simultaneously recording their orders in the POS system.

• Utilized marketing tools, explored and acquired locally potential customers to increase the store awareness as well as the revenue.
• Analyzed guest order patterns to improve customer experience.
• Hired and trained new staff for all in-store positions following the company quality standard.

• Dealt with issues relating to supplies and balanced the flow of materials to keep the production lines being smooth-going.
• Maintained the material quality in the production line and simultaneously communicated with multiple suppliers to keep the consistency as buyers' standards and expectations.
• Wrote reports, inspects and emails about defective issues or status of materials to the Korean Head office.
• Supported factory manager to minimize the causes of breakdown issues.

Data Engineering

• Design, build and maintain scalable data pipelines. • Learn to work with the ETL framework (Extract, Transform, Load) for copying data.

Diploma Of Education, Data Science

Diploma, Hotel Operations Management, 3.89/4

Dean's Honour List 4 semesters

Bachelor'S Degree, Accounting