• Assist in planning and implementing strategies to attract customers. • Promote sales by demonstrating merchandise and products to customers. •Maintain inventory by checking merchandise to determine inventory levels; anticipating customer demand. • Retrieve and count cash receipts on a daily basis. • Responsible for opening and closing of the store, bank deposits, submit invoices for payment. • Assist management in making decisions to purchase new products for the store. • Communicate with clients and evaluate their needs. • Ship and receive merchandise to stores. • Photograph and Catalog company merchandise for the AS and Corporate Stores. • Edit photographs using Adobe Photoshop and uploaded online to employee store website using Adobe Dreamweaver. • Took leadership implementing inventory control in six company stores.

Customer Service Associate │ APR Consulting (Contractor) - Northrop Grumman Corporation, El Segundo, CA• Ship and Receive merchandise requests to other store locations. • Promoted sales by demonstrating merchandise and products to customers. • Help customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions. • Maintain inventory by checking merchandise to determine inventory levels; anticipating customer demand. • Retrieve and count cash receipts on a daily basis. Prepare the deposit and deliver it to the company credit union. • Assist Buyer in making decisions to purchase new products for the store.

• Maintained store displays to store and corporate plan to enable improved retail sales of company products. • Demonstrated ability to organize and complete multi-task projects in accord to company policy. • Audited inventory product to ensure stores were supplied with sufficient merchandise. • Developed relationships with store management and vendors.

• Involved will aspects of customer service and order entry including processing all escalated customer service requests, solving problems, answering questions, and working with customers to provide excellent service. •Maintained and encouraged customer loyalty through the courteous and efficient resolution of dispute, complaints, and discrepancies. • Responsible for balancing cash-tilt, processing customer's purchases, merchandise delivery requests, and special orders. •Ensure that merchandise was appropriate stocked in their respective departments in accordance with company guidelines.