Successfully opened and spearheaded day-to-day operations at a brand-new agency, including the interviewing, hiring, training, and supervision of our sales representatives. Provide customers with a comprehensive portfolio of solutions while driving and growing new business revenue. • Develop base for long-term sources of clients by using proven marketing systems, referrals, occupational, and special-interest groups to compile lists of customer prospects• Determine clients' particular needs and financial situations by scheduling fact-finding appointments, ascertaining extent of present coverage and investments, and defining long-term goals• Enhance agency reputation by responding efficiently to various requests and by exploring opportunities to add value KEY ACCOMPLISHMENTS-Cultivate new business and foster positive relationships with customers, closing over $600k this year-Earned recognition as #1 agent in territory for new business quotes, as well as #2 agent in territory for commercial sales

Oversaw multiple teams over 23 years and motivated them toward their highest potential while fostering a culture of hard work, high expectations, and flexibility. • Created monthly executive summary which analyzed provider trends and presented to VP of Operations• Developed new process utilizing data analytics to review medical provider behaviors and trained managers on proper implementation, resulting in improved strategic planning KEY ACCOMPLISHMENTS-Maintained optimal service levels while overseeing 15 managers and 1,000 claims employees -Enhanced process with vendors which resulted in a $2.5MM reduction in company expenses-Executed a workflow to centralize litigation which reduced errors and expenses, saving company $1.5MM-Formulated strategy to improve rental process, resulting in reduced cycle times and cost savings of $2M -Established a workflow which improved pending tasks by 30% with 2,000 employees-Upgraded various companywide workflows, improving overall efficiency by 25%-Reengineered and implemented a strategy at the highest level of claims that drove employees to become proactive instead of reactive, increasing productivity by 20%-Achieved superior employee satisfaction results in a high-paced, high-volume environment with score of 4.2 out of 5, leading the Division

• Increased workload by 25% while maintaining service levels through interactive leadership with 5 Managers and 45 employees claims employees• Motivated leaders through coaching, to engage their employees in exceeding expectations• Created a monthly executive summary, analyzing provider trends, which was presented to the Vice President of Operations

• Due to a re-organization, asked to lead an operation for 15 months• Led and managed an operation of 15 Managers and 1,000 claims employees• Excelled in simplifying processes and motivating leaders while reducing expenses• Achieved superior results in a high paced, high volume environment• Consistently demonstrated the ability to collaborate with peers and share vision to first line leaders to create a results driven environment • Recognized the need to create a workflow which improved pending tasks by 30%

• Responsible for the creation, training and implementation of 24 Business Recovery Plans across the United States• Successfully presented the plans to an executive panel for implementation

• Created, selected and implemented a team to review new claims impacting the operation• Prepared executive summaries supporting the team on a permanent basis, for an operation with over 2,500 employees

• Collaborated with external vendors to improve relationships and provided constructive feedback on areas of improvement• Formulated a strategy to improve the rental process which resulted in reduced cycle times with an annual savings to the company of two million dollars• Trained employees on new processes and implemented new strategies

• Implemented a workflow to centralize litigation which reduced errors and expenses while gaining efficiencies• Received a “Special Achievement Award” for an innovative idea