As part of Accenture’s Strategy and Consulting practice, the Customer Sales & Service organization works with clients across to help them optimize their marketing and sales strategies, enabling them to improve key outcomes like revenue per customer. Selected engagements:Retail Privacy Platform - Principal Product Manager- Developing solution design, roadmap and product strategy to manage customer privacy preferences and regulatory compliance tracking for global eCommerce companyCustomer Success Tools & Experience Program - Solutions Lead- Drove design and implementation of a customer success application to support 10k+users across global productivity software, enterprise applications, and Cloud lines of business.- Defined the strategy and vision for the customer success applications with executive sponsors, including identifying OKRs and KPIs to measure the success of CS investments.- Supervised 10+ product managers, business process consultants, UX/UI Team, and a technical architect to implement that vision using SAFe project management principles.

Selected engagements:Enterprise Customer Training Program - Sr. Program Manager- Scaled strategic training initiative by 10x in one year to drive Cloud adoption and revenue, shifting from one-off training deliveries to a membership-based delivery model.- Supervised 8 consultants across business process improvement, change management, and program management functions.- Defined capability framework and 18 new business processes for delivering training to customers using CRM-based delivery management and customer-facing portals.Global Aerospace Digital Marketplace Transformation - Business Process Lead- Created strategy and operating model to launch a new B2B eCommerce portal and digital marketplace org.- Defined roles and responsibilities for 20 cross-functional team members contributing from 5 separate lines of business and subsidiaries; fostered a culture of accountability and delivery performance.- Launched capability framework and process outlines for the eCommerce platform’s MVP and run states, consolidating operations of the 5 existing eCommerce sites and teams

Selected engagements:Multinational Enterprise IT and Hardware Data Partnership Program - Sr. Policy Strategist- Defined partner network customer data acquisition strategy.- Opened new revenue opportunities and improved customer experience with a new partner data policy.- Developed policy exception, partner incentive and consequence management plans. Cloud Computing Order Management Assessment - Policy & Process Lead- Led an assessment of global cloud corporation's order capture and bookings processes, reporting to the Chief Accounting Officer.- Performed root cause analysis on reporting issues stemming from inadequate order capture policies and processes. - Created a roadmap encompassing technical, process, and policy improvements to resolve all issues and align to industry best practices for order capture and bookings reporting.Enterprise Travel & Expense Go-To-Market Transformation Program - Business Process Lead- Prepared Sales Strategy & Operations group for migration of GTM systems to SaaS solutions. - Developed end-to-end solution requirements and created executable user stories for migration of lead-to-opportunity, quote-to-close, and customer success management processes to new platforms.Marketing Cloud Integration Program -Training Development Lead- Led a training team supporting integration of an acquisition’s CRM system.- Managed 4 consultants preparing classroom and hands-on training for 600+ sales staff and managers. - Worked with M&A leads and other senior directors to define training objectives and plans.- Developed metrics and reporting plan for measuring training success; exceeded training pass rate and effectiveness targets set by project leadership by 10%

- Contributed to a 3-year plan to improve EBITDA by 3x for T-Mobile’s B2B business.- Analyzed the size of the B2B wireless market and identified markets that were attractive and addressable by T-Mobile. - Provided guidance on how to deploy sales resources across geographic markets based on T-Mobile’s network strength.

Sila Solutions Group is a growing consultancy with offices in Seattle, Connecticut, and Northern Virginia. Sila helps clients solve complex problems utilizing a wide range of technology solutions and platforms. Their consultants have developed a reputation for exceeding client expectations through strong project management expertise and organizational leadership.- Responsible for program management, business analysis and requirements development on Identity and Access Management (IAM) projects with federal, manufacturing, and healthcare clients.

RiverLeaf Consulting was a boutique consultancy specializing in helping clients solve Information Security problems, particularly in the Identity and Access Management space. Their team led a number of successful projects for both Fortune 500 companies and Federal agencies. RiverLeaf was acquired by Sila Solutions Group in December 2012.

The SR 520 Bridge Replacement Program is long-term project worth over $4 billion. Its goals are replacement of the floating SR 520 bridge between Seattle and the Eastside, the longest floating bridge in the world, and traffic improvements to the SR 520 corridor.

Rhode Island Upward Bound is a 4-year high school program that prepares promising students to be the first in their families to attend college. The program includes mandatory 6-week summer sessions improving students' English, Math, Science, and Language skills.

The United States Teaching Assistant program is a Fulbright-administered exchange program between the U.S. and Austria. USTA places recent graduates in Austrian high schools to teach lessons focused on the English language as well as American history and culture.