◦ Brought onboard to rescue failing Systems Reliability Engineering Team◦ Established strategic project to both recover SRE and establish new process to meet hugely aggressive business delivery plan◦ Responsibility for Salesforce, Intranet (GRIDHome) and Mobile across National GRID UK◦ Stabilised SRE ( Systems Reliability Engineering ) team and through focused recruitment built it back up to strength. ( 10 Resources). ◦ Ran Daily SRE SCRUM meetings ◦ Re invigorated BAU support capability and reduced support queues by 90% ◦ Grew Release Execution from one release a month over eight a month with a clearly defined release cadence◦ Re-establish the SRE Team sprint covering defect and enhancement changes◦ Restructured ServiceNow to give greater visibility and granularity of teams activities.◦ Established a resource recruitment and growth plan that greatly improved both retention and on-boarding of new resources ◦ Reduced team churn by 95%◦ Won numerous leadership plaudits and internal recognition for both self and team accomplishments.

Design, creation and implementation of a DevOPs Ci/CD solution for the clients SalesforcePlatform.Introduction of SFDX based processes to enable the DevOps effortManaging the Transition from Org to version orientated development forentire Salesforce development team.Leading Deployment activities for Major Salesforce Releases to Go Live.Establish a Azure DevOps based approach multiple projects transitioningto a single Repo based approach.Introduce and enforce strong environment control and processes

Working within a Major Pharma undertaking the lead for the Release Management Office with a responsibility for Non US Markets. This role covers a wide variety of areas which include:- environment management and strategy, Project support and build migrations from dev through into test and eventually under change control into production, Project Deployment planning and execution through into hypercare and finally hand off to operational support. Escalation point for any SFDC / Veeva environment issues across the portfolio including integration's with data warehousing and BI solutions. Responsible for establishing and developing Environment Strategy around the SFDC / Veeva solution in support of a Multi Market Instance. Also establishing and developing the clients move towards a more devops approach and identifying and establishing opportunities for automation through the SDLC process for SAAS applications.

Undertaking a senior PM role within a Global Pension, insurance and re insurance company ( Aegon) , focusing on the successful build, test and deployment of a strategic work-flow solution (PEGA) for the client. Solution included integration points into both legacy and Cloud applications. Working in a mixed vendor environment with both on and off shore resources to very aggressive timescales with fixed delivery milestones driven by the clients commitments to the marketplace. This project delivered solutions for both Intra net and Extra net users as well as integration into industry comparison websites whilst meeting the required performance and security benchmarks.

Responsible for the Project Management and delivery of SFDC based solutions into American Express (AMEX) with a global remit for delivery. Working with both onshore and offshore resources, to scope, design, build, test and deploy SFDC functionality as well as inter application data exchange and interoperability. This was a recovery situation to initially stabilize and and then deliver on a failing project engagement. The objectives were achieved and the project closed out successfully with all objectives from both the client and vendor met.

Responsible for the BI reporting for a major Pharma (Pfizer) across EMEA providing Project lead, management and business engagement. Leading both on-shore and off-shore project teams.Engagement includes delivering solutions in Business Objects including modular high level dashboards and bursting solutions, also integrating B.O. alongside existing Cognos assets and leveraging existing investment. Working across EMEA with solutions which accommodate localisation but maximise re-use and hence reduce cost and increase value.

At TDM I held the role of the Business Development Manager and I was responsible for developing the company's sales activities. I was instrumental in establishing and developing the sales processes and underlying solutions and establishing a company wide CRM solution which gave management pipeline and activity visibility. I also reorganised the sales division across account management and new business lines and recruited a new business team.

My role is to evangelise the 365 iTechnology capability to customers and to develop effective solutions to meet their requirements. Areas of responsibility include:- Cloud Computing, Hosted Systems, VoIP, DR and Data Backup,Replication, Managed Storage, VDIWorking with large virtualisation deployments and replication technology to deliver low RTO & RPO recovery platforms.

The role at Crane was to design and implement a company wide CRM application taking into account the needs of Sales, Support and Finance. This included the re aligning of business processes as well as deploying the CRM platform. I also had to develope and promote the internal marketing of CRM within the company working with senior management to win the hearts and minds battle across the workforce.

I undertook the role of principle sales consultant at Siebel, heading a team across Europe supporting Siebel strategic partners in promoting and selling Siebel solutions into the corporate and mid market sector.I won a MVP award in my last year with Siebel, and when staff cuts were needed ( dot com bubble ) I was offered a leave of absence to allow the company to retain my services but decided to move on to pastures new.