Andy Rice Email & Phone Number

Windsor, Berkshire, Gb

Responsible for all governance of Centrica’s Cloud computing across multiple public cloud platforms with a core focus across Amazon Web Services and Microsoft Azure. Leads a team responsible for, reporting, risk management, supplier management, platform maturity, cloud tooling and maintaining our cloud standards / principles, supporting all Centrica’s business units. Responsible for ensuring Centrica’s cloud investments have the right governance, compliance, maturity assessments and control. Part of the Cloud Leadership Team which reports to the CIO, responsible for all aspects of our public cloud across all BUs.

Windsor, Berkshire, Gb

Provided cover to lead Design & Engineering which is a mixture of technologies such as Salesforce, Dynamics / Office365, AIOps, Integrations and Website. In my time in role:• Leader Management and Mentoring.• Worked with functions to build a 2023 roadmap.• Presented to LT on numerous occasions our vision and achievements.• Submitted various teams for DevOps Awards• Created the foundations of career framework for all departments.• Supported delivery of projects within the departments including AIOps, Integrations, Dynamics365.

Windsor, Berkshire, Gb

Setup a brand new function and formed a strategy to modernise observability across an aged estate. The goal, transform from a reactive to proactive operation and reduce noise. I lead a small team of DevOps engineers experienced across software development and data insight, working across a variety of tools such as ServiceNow ITOM, AppDynamics, Thousand Eyes, Azure Monitor and many more. • Team Management and Mentoring. • Set and drove a tough vision, changed culture and took the service from a push to a pull function.• Accoladed for the work completed in 2022 by supporting increased uptime of the IT services.• Management and governance of critical M&A toolsets.• Foundations implemented to deliver ML capability.

Windsor, Berkshire, Gb

I am accountable for an outsourced partner managing the End User Computing services plus infrastructure. As integrators we cover all services from Device Management, Internet, VDI, Software Packaging, Print, Skype, O365 including Exchange Online, OneDrive Teams etc. In addition to this we recently embarked on a journey to implement Windows 10 with an Evergreen approach. We finished transforming all our services at the start of 2018. With a user base of 30,000 plus users we have had to manage significant change in highly pressured conditions, ensuring we deliver to timescales with minimal impact to our users. moving our estate to cloud based computing including Windows 10, O365, Skype, One Drive, Pull Printing and more.My responsibilities range from:-Ensuring our services remain stable through both business and supplier management/engagement-Interacting and influencing various organisation levels, including senior stakeholders-Leading and co-ordinating solutions to help our business areas with any current/upcoming challenges-Ensure that bid management processes are adhered to and all compliance metrics are met to a high standard-Attract, train, develop, manage, and retain high performing staff-Lead or assist in leading department change and acceptance-Oversee key End User Computing services such as Devices, File, Print, E-mail, Collaboration, Virtual Infrastructure, Active Directory plus much more -Management of Service Owners who oversee the end to end management of all the supplier servicesAbout me:-Passionate for technology, and ability to work with cross functional teams-Very passionate about End User Experience, I like to ensure users get the best out of our products- I understand that simplicity is key for engagement-I am a strong leader of people -I am able to break down complex issues for simplification to the right audience-Working in a mature ITIL based environment I have obtained a strong understanding of all the various functions

Windsor, Berkshire, Gb

Responsible for the budget and delivery of a multi million pound Service Desk for Centrica which has a user base of over 30,000+ users. As service integrators my team are responsible for delivering:- high value performance - getting the best possible value for from our suppliers-contractual dependencies - a service that is fit for the needs of our business both present and future - an innovative vision to ensure we become and remain modern -continually driving improvementSince taking on the role I have been instrumental in managing and driving a service that delivers high quality standards and performing above all contractual SLA's and KPI's. Some standout key achievements among many are:-Awarded as a finalist for best managed Service Desk with SDI for 2015-Audit compliant (achieved the top rating)-Orchestrated the creation of a self service portal which has driven simplicity for our users for incident, request and knowledge. The portal has been a huge success with over 50% shifting to online in addition to huge cost -Driving volume down from 60k per month to 26k from 2014 into 2015. This was achieved through Lean and Six Sigma methodologies-Automation of our request process which has created cost savings and prevention in costs-Implementation of webchat

Windsor, Berkshire, Gb

Windsor, Berkshire, Gb

Monroe, La, Us

Rotterdam, Zuid-Holland, Nl

Supervised a 1st line Service Desk of 80 Analysts providing IT support for Centrica, taking 45,000+ calls a month. My own team consisted of 16 Analysts. Day to day activities included quality checking, monitoring phone calls, identifying call trends and reacting, providing feedback within a team and 1-2-1. I was also the first point of contact for technical and process issues. Also, responsible for running the shift on the IS Service Desk and ensuring the team meet the client’s key performance indicators.

Gnvq Advanced Business

Education record