Deliver support for client and internal systems including operating systems, Active Directory administration, network troubleshooting, performance optimization, software installation and configuration, firewall management, virtualization solutions, storage networks, cloud based applications, VOIP telephony, documenting processes, and recommend improvements to increase productivity. Troubleshoot and maintain WAN systems in collaboration with ISPs to improve performance as well as coordinate with other corporate resources to resolve enterprise and clients’ applications issues.Key Achievements: Supported systems including workstations, servers, remote access, firewalls, switches, and customer applications. Vendors include Microsoft, Citrix, Fortinet, Cisco, SonicWALL, Sage, Thompson Reuters, HP, Dell, Logitech, and VMWare. Created documentation for new processes introduced as well as review and update current documentation to improve processes resolving client issues. Delivered trainings to Tier 1/Tier 2 level support employees to increase efficiency in solving customer issues.

Managed corporate Active Directory environment including user management, Kerberos integration, group policy management, DNS, and redundant domain controllers. Maintained and expanded the VMWare & Hyper-V host environments to support corporate operations. Collaborated with analysts and business users to gather requirements and implement technical design deployment at client locations.Key Achievements: Designed, configured and implemented network infrastructure at new corporate location including firewalls, fiber connected switches, VoIP phone system, and wireless access points. Created and implemented enterprise level solutions consisting of physical and virtualized servers, network, and applications components to address needs and issues for the corporate environment. Consolidated SQL servers in the development and production environments to centralized MS SQL servers for each environment to reduce maintenance and administration overhead and reduce costs. Delivered trainings to Tech support teams regarding installation and maintenance of new technologies, network and server monitoring as well as assisted Installation team in resolving client issues. Designed, configured, and implemented, business objects servers (Enterprise, Edge, and Crystal Reports Server) and/or Microsoft SSAS and SSRS Business Intelligence reporting solutions. Successfully developed highly flexible enterprise reporting security designs for Fortune 500 customers.

Started as a member of the server team managing the Citrix and Business Objects servers as well as the physical hardware. Designed the high availability enterprise reporting environment.Senior administrator of the enterprise reporting environment and also developed systems to allow other departments to integrate with the reporting environment as well as user access management for the environment.