Latinos @ Amazon MCO5 ChairmanLead and supervise a team of 200+ associates and process assistants to achieve operational excellence within an Amazon Sortation Center:Overseeing day-to-day operations, ensuring efficient and accurate processing of packages and optimizing workflow.Monitoring and managing the performance of the sort center team, setting clear expectations and holding individuals accountable for meeting productivity and quality standards.Identifying areas for operational improvement and implementing process enhancements to increase efficiency, reduce costs, and improve customer satisfaction using Lean and Six Sigma methodologies.Leading change initiatives and ensuring smooth transitions during process changes, technology upgrades, and other operational adjustments.

Sourcing talents for the Midwest region!Built robust talent pipelines, leveraging innovative sourcing techniques, and fostering strong university partnerships to secure the operations leaders of tomorrow.Orchestrated high-volume recruitment strategies aimed at identifying and attracting high-potential candidates for Amazon’s operations sectorDeveloped and maintained fruitful relationships with key university stakeholders, including career services, faculty, and student organizations to boost Amazon’s campus presence and reputation.Designed and executed tailored outreach programs, such as informational sessions, and workshops, to educate students about the breadth of operations opportunities at Amazon.Piloted virtual and in-person recruiting events, managing logistics, and ensuring a seamless and positive candidate experience aligning with Amazon's leadership principles.Facilitated comprehensive candidate assessment processes, including screening, interviews, and debriefing sessions, to ensure a high-quality match between student skill sets and Amazon’s operational requirements.Contributed to the continuous improvement of the Amazon University Recruiting Program by providing feedback and innovative ideas based on campus engagement experiences and candidate feedback.

Led and supervised a team of 200+ associates to achieve operational excellence within an Amazon Fulfillment Center:Oversaw the daily functions of the Fulfillment Center, picking, packing, and shipping of customer ordersDeveloped and implemented standard work procedures and trained associates on best practices to ensure a safe and efficient work environmentCultivated a culture of high performance, engagement, and teamwork among the associates to drive productivity and efficiencyStrengthened performance metrics by 60% with new operation strategies and area optimizationImproved key performance metrics including safety, quality, productivity, and customer experience through process improvements, kaizen events, and continuous improvement initiativesImplemented new quality control procedures, decreasing defects by 40%, leading to a savings of $180,000 per monthCollaborated with cross-functional teams to develop and execute projects and programs aimed at enhancing operational performance and customer satisfaction

Developed and executed tailored social media strategies to increase brand awareness and drive new patient acquisition for a physical therapy clinic:Managed social media accounts across multiple platforms, including Facebook, Instagram, and Twitter, and created engaging content to attract and retain followersUtilized social media analytics tools to monitor and track engagement, impressions and adjusted content strategy accordinglyCollaborated with internal teams to create and implement social media campaigns that supported marketing objectives and maximized user engagementConducted research on social media trends and best practices, and applied insights to optimize the clinic's social media presenceMonitored and managed online reviews and ratings across multiple platforms, and responded to patient feedback to address concerns and improve patient experienceCreated visual and written content, such as graphics, photos and videos, to support social media campaigns and initiatives.

Provided top-tier customer service to a diverse clientele in a fast-paced retail environment, demonstrating a deep knowledge of outdoor gear, hunting, fishing equipment, and related products.Processed transactions accurately and efficiently using POS systems, while also handling product returns, exchanges, and special orders.Resolved customer inquiries, concerns, and complaints by actively listening, providing solutions, and ensuring a positive experience for every customer interactionContributed to the success of promotional events, sales initiatives, and marketing campaigns, effectively communicating promotional offers and driving customer engagement. Enrolled existing and new customers in our Club Loyalty Rewards program by Capital One Bankpersonal daily best: Referred 18+ credit cards by selling the benefits of our Club Loyalty Rewards Credit Card, Store attained SliverClub breakout Performance Award across region

The Disney college program is an internship, where students from across the nation and around the world work in Walt Disney world for a semester. During my semester here, I worked as a merchandise cast member at Animal Kingdom. Here, I worked with people from across the country and around the world. I handled high volume transactions, learned to adapt quickly, and provided high quality service to guests from all parts of the world. Service is a major part of being a Disney cast members. Employees from every part of the Walt Disney Company receive training in how to provide exceptional guest service and follow Disney’s four keys of service. The four keys are safety, courtesy, show, and efficiency. Every cast member from custodial to CEO completes this training. It is what guides how Disney operates in every aspect of their day to day. Throughout my program, I saw these keys being put into action and utilized them myself everyday. The four keys are reinforced through the program through working with my managers and additional classes to encourage us to provide the Disney level of guest service.