Andy Saxton Email & Phone Number

Milton Keynes, Gb

Nottingham, England, United Kingdom

Derby, United Kingdom

Working with a small team, I provide a wide range of solutions to a global customer base. Acting as a conduit between Roscom and the customer as a technical solutions engineer, following customers through the sales process, providing them with a high level of technical account management, RFP/RFQ generation, documentation and having a proven track record of actively building customer relationships. I deal, on a daily basis, with major, world wide, mobile providers (MNO/MVNO) covering EMEA… Show more Working with a small team, I provide a wide range of solutions to a global customer base. Acting as a conduit between Roscom and the customer as a technical solutions engineer, following customers through the sales process, providing them with a high level of technical account management, RFP/RFQ generation, documentation and having a proven track record of actively building customer relationships. I deal, on a daily basis, with major, world wide, mobile providers (MNO/MVNO) covering EMEA, APAC, the Caribbean and Americas. Show less

Nottingham, United Kingdom

I worked as part of the UK team for Callminer, employed to provide support to Callminers new, active, voice analytics solution.

Nottingham, United Kingdom

I managed a rapidly expanding team providing installation, software and hardware support, major incident management, training and enhanced solutions to both end customers and resellers. Although I was the UK engineering manager I am often involved in projects in APAC, USA and the middle east, as well as creating the Red Box training department, providing training and creating training documentation and publications for use internally, for resellers and customer facing.

I started to specialise in the ACD/Callcentre section of the telecoms market after moving to Rockwell. During my time with Rockwell I covered every aspect of the ACD lifecycle from Sales support, installation, training, training material creation, project management, incident management, maintenance, integration, customer support and server build and implementation. I supported sites not only in the UK but in Germany, France and Ireland. And I have actively been involved in every facit of the… Show more I started to specialise in the ACD/Callcentre section of the telecoms market after moving to Rockwell. During my time with Rockwell I covered every aspect of the ACD lifecycle from Sales support, installation, training, training material creation, project management, incident management, maintenance, integration, customer support and server build and implementation. I supported sites not only in the UK but in Germany, France and Ireland. And I have actively been involved in every facit of the product lifecycle for such companies as Hertz, ADAC, RAC, AA, NEXT Directory, Capita, EuroDisney, NPower, Orange and Alliance and Leicester.After the merger of Rockwell (Concerto) and Aspect my role has, for the most part, remained unchanged. However, now adding to my skills portfolio are the Aspect products. Show less