Andy Sayles Email & Phone Number

Chesterfield, Gb

Derby, England, United Kingdom

I oversaw and reported on SLAs and KPIs for a diverse portfolio of MMC and managed service clients. I also orchestrated worldwide services for clientele as the sole SDM at Xuper, pivotal in driving internal success and aligning documentation with CSIP. I managed internal teams handling various customer accounts efficiently. I also conducted routine governance meetings with customers and vendors on a weekly, monthly, and quarterly basis to foster collaboration. I have collaborated closely with the sales, account managers, and project coordinators to secure and manage projects.Notable achievements are:• Authenticated all new work from a delivery perspective, ensuring alignment with client expectations and organizational capabilities.• Spearheaded development and execution of CSIPs for continuous improvement.• Enhanced company profitability through elevated service quality, attracting more business opportunities.• Managed profit and loss responsibilities for international clients, contributing to financial success.

Chesterfield, England, United Kingdom

Busy frontline role providing support to 700+ customers

Derby, England, United Kingdom

I oversaw support services and hardware equipment distribution across 3 main sites with 1,700+ users, including remote locations. I also provided technical support at a manufacturing site with 1,700 users. Supported multiple sites across EMEA. I have reported site's asset delivery status to EMEA Operations Manager. I also conducted client meetings to address team issues and manage tickets. Highlights are: • Utilized Service Now for effective ticket management. • Managed inventory and assets meticulously.