Bd Technology & Operations Program Manager
20+ Locations, Worldwide, Us
I focus specifically on the people side of driving change by developing and implementing change management strategies that maximize employee adoption and utilization, while minimizing resistance to new tools, technologies and features/functionalities. Key responsibilities include:-Collaborate with partners and Firm leadership to create and implement a change management process that supports Firm initiatives-Develop and drive change management strategies that maximize employee adoption and usage of a new CRM system and minimize their resistance to new technologies-Support the design, delivery and management of change communications to end users-Manage the development of end-user training curriculums, including user guides, tutorials, and live training sessions-Conduct impact analyses, assess change readiness and identify key stakeholders-Create actionable deliverables that address a communications plan, sponsor road-map, coaching plan, training plan and resistance management plan