Senior Director, Business Solutions
Newton, Massachusetts, Us
A Bain Capital portfolio company with more than 20,000 employees worldwide that provides child care and early education services, educational advisory services, and other workplace solutions for employers and families.Led Corporate IT organization supporting business operations at over 800 locations in 7 countries during a global IT transformation to support aggressive growth and a successful IPO• Managed department and project financial objectives with $20m - $30m annual budget• Set the company’s strategic vision for technology and gained buy-in from executive team• Built strong partnership with corporate functional leaders to align the IT department with corporate objectives• Provided IT leadership for business continuity and disaster recovery for all internal systems and applications• Collaborated with business leaders to define business rationale and ROI for technology initiatives• Delivered global Finance system upgrade, HRIS, Recruiting, and Intranet projects on-time and within budget to 20k employees across 7 countries, and more than 30 departments• Led IT Service Desk evolution through adoption and implementation of best-practice methods, metrics and tools while servicing 800 locations and closing 30,000 tickets annually• Drove transformation of IT operational and Sarbanes-Oxley control capabilities in preparation for successful IPO and NYSE public offering in January 2013• Conducted IT due diligence and maintained SLA’s through 5 sizable acquisitions and a period of 30% growth in global revenue with minimal staff additions • Enhanced and matured IT vendor management process and relationships• Built an IT enterprise program management function (PMO)• Mentored and developed other IT Project Managers, Service Desk team
