In my current role, I am responsible for introducing potential new customers to Broadleaf by calling, emailing and connecting on social media with designers, architects and construction companies. I have sole responsibility for the management of the CRM system and manage the 360 sales process. • Networking with existing and potential clients• Manage the financial process from quoting to invoicing and creation of credits• Creation of bespoke samples and liaising with customers • Managing the deliveries of goods to the customer from project start to finish• Attending shows and project managing the build-up to the shows such as site setup

This role focused on business development as well as account management to ensure that monthly and annual targets were achieved by delivering government funded apprenticeships. • Created new business channels, qualified, booked and attended appointments • Developed and maintained excellent relationships with accounts and contacts • Followed up enquiries to ensure the potential learners qualified for the apprenticeships • Developed and maintained knowledge of all products, services and competitors ensuring that the business was well positioned in the marketplace and recognised potential opportunities • Examined the customer needs and created regular presentations specific to the customer • Acted as the designated point of contact for employers, working strategically with them to understand their business needs and to ensure that their requirements were identified and met • Conducted health and safety appraisals for existing and new customers

Delivered agreed sales volumes, revenue and growth, installation, and training across the range of PayPoint products within a defined UK territory. The primary objective was to build and nurture strong relationships across the area whilst up selling the various products. • Proactively sold PayPoint products into non PayPoint customers • Proactively cross sold credit card machines • Provided installation, training, and excellent early life support to all new retailers • Prepared and created new change of ownership contracts for new retailers • Comprehensively planned for each call/visit to develop retailer business • Completed monthly KPI’s • Management of Salesforce CRM system • Managed own diary and arranged multiple appointments daily

I was responsible for meeting and exceeding the sales and profit targets set, increase turnover and profitability of designated areas, open new accounts and manage existing accounts.In addition, I completed the following tasks:• Increased the value of current customers while attracting new ones• Followed up new business opportunities and setting up meetings• Planned and oversaw new marketing initiatives • Attracted new sales through the development of existing accounts• Provided management with weekly pipeline • Planned and prepared presentations• Communicated new product developments to prospective clients• Provided training sessions to new customers, regular customers and new members of our internal staff• Ensured cost effective profit margins were adhered to, in line with company objectives• Planned product ranges and prepared sales and stock plans for customers• Acted as the liaison between customers and the company by addressing customer issues and solving challenges• Forecast sales opportunities• Flagged up slow sellers and/or complaints to head office• Attended exhibitions as a representative and feedback leads to head office

In this role, my main responsibilities were to drive sales targets & achieve quarterly sales targets with high volume new business service contracts. I drove retention and achieved quarterly contract renewal KPI’s and I also ensured the performance of the staff was of a high standard.I also completed the following tasks:• Developed multi-site customers and renewed service contracts• Reported to management with monthly reports such as KPI’s on contact renewals, cancellations or missed visits• Managed monthly deferred income reports to go into finance revenue reports• Discussed and resolved customer issues and disputes• Ensured the team followed up on all leads and inquiries and convert into service contracts• Ensured team provide new customer quotes and maintained all open quotes• Generated and progressed quotes relating to service contracts, installation and commissioning of new equipment• Ensured the process was managed from the initial customer inquiry to a new service contract or works order being secured.• Carried out individual performance reviews (CPG’s – Connect, Perform, Grow)

I was the primary contact for customers and I was responsible for quote preparation, orders, forecasts and opportunity management. I was also tasked to maximize overall profitability and productivity.My key commercial responsibilities were:• Meet targets• Recognise and identify new business and project opportunities • Communicate proactively• Ensure smooth operations• Understand the impact of market conditions on margin and react accordingly• Use tools and procedures to maintain and maximise marginMy key customer service responsibilities were:• Internal ownership for customer satisfactions• Manage upload/import of customer forecast file• Communicate both forecast and service issues• Exceed customer delivery expectations• Maintain regular communication with the customer• Implement price changes as appropriate and maintain accurate price files

As the manager of the CBT team, it was my objective to ensure that existing customers are being effectively managed, upselling opportunities were seized and customer services were successfully delivered.My responsibilities included the following:• Selling various automotive services• Completing inbound calls from customers wanting to arrange a service• Seize opportunities to up-sell• Complete outbound calls to lapsed and new customers• Managing a team ensuring that monthly KPI’s were met• Training new members of the team on how to use our software • Training the team on selling tactics• Training the team on how to communicate with customers effectively• Report daily on targets

In this role, I was tasked with planning, co-ordinating and directing of all operational duty’s, ensuring employee’s effective performance and delivering of all club activities on a daily basis.My responsibilities included the following:• Building a strong relationship with customers and staff• Co-ordinating and monitoring outputs of various staff• Monitoring staff performance and implementing improvements • Ensuring quality of all services• I instilled leadership and motivation in the team• I managed the commissions structure

This was a highly target orientated sales role which included the generation of sales orders through JD Edwards ERP system on a daily basis as well as the management of sales orders from receipt of order through to actual delivery employing the correct shipping process and maintaining internal as well as client relationships.My responsibilities included the following:• Managing the forecasting with the sales team• Generating purchase orders through our ERP system• Update purchase orders• Inform customers of pending delivery information• Manage end user information through sales orders• Incorporate customer information into the CRM system • Answer technical queries for end users and customers