May 2011Joined Kepware Technologies to provide technical support to their global customer base. Kepware develops a wide range of communication and interoperability software solutions for the Automation industry.http://www.kepware.com/Profile/profile_about.aspSeptember 2008AEC Engineering in Freeport, Maine - Systems programmer and Project Manager. Working on the design, build, setup, programming, testing and integration of Industrial Automation Control Systems.Summer 2008Contractor for the State of Maine performing IT Support for multiple state agencies.August 2004-April 2008Lead Technical Sales / CTI Support EngineerStroudwater Contact Point LLC/Dirigo Telecommunications Inc., Portland, ME• As Lead Sales Engineero Worked directly with the Sales department and customers to design the best system to implement based on customer requirements. o Project Management and integration of the system in a post-sales role through installation and training of the Customer.o Supervision of installations performed by other technicians at customer sites.• As Support Engineero First point of contact for customer support on installed systems.o Responded to issues relating to infrastructure hardware and custom software applications via email, telephone and on-site support.o Delegated priorities to appropriate departments for response and resolved issues within my areas of knowledge.o Project management and site installations of: In-house designed VoIP PBX-ACD systems Verint Ultra Express voice recording & analytics systems and software.• Installed, programmed and currently managing in-house VoIP PBX-ACD. • Designed and implemented specialized feature set for our VoIP PBX functionality using its own inherent scripting language.• Local network infrastructure maintenance and support. • Corporate website design and maintenance (2004-2006)Specialties: System programming, training and documentation, project management, implementation, customer service