Andy Serwatuk Email & Phone Number

Toronto, Ontario, Ca

New York, Ny, Us

Member of the Senior Leadership Team, responsible for deriving the strategy and direction for Onix in scaling the selling of licensing and services for Google Workspace, GCP, AWS and multiple associated ISV solutions. Act as Executive sponsor to key customers. Played a pivotal role in the acquisition of Onix Networking by Tailwind Capital by working with the investors to demonstrate the value in Onix. - Act as ambassador for Onix while building and fostering strong personal and professional partnerships with Prospects, Customers, Departments, and Partners.- Supervision of a team consisting of both Managers and Individual Contributors including development and career growth, budgeting, performance evaluation, and operations- Streamlined operations by designing and implementing multiple processes and workflows to reduce friction, increase velocity, and lower the overall cost of customer and opportunity acquisition- Lead and support the qualification, discovery, value building, and scoping exercises with Customers and Partners- Maintained an average team win rate > 60% for closing, and >90% for technical win- Consistently attained a minimum 30% YoY growth for both services and licensing sales

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Toronto, On, Ca

● Responsible for technical administration of Google Apps for Work● Provides technical support and ensures all support issues are tracked in incident management system or escalated to the appropriate vendors when required● Provides recommendations for system improvements through the proactive monitoring and troubleshooting of Google Apps for Work● Creates & maintains thorough documentation related to administrative configurations, procedures and modifications of applicable corporate applications ● Assist the application development team by performing applications testing and application deployments● Manage installations, patching and monitoring of development, testing and production application environments● Manage incident queue for business solutions team to ensure that all tickets are promptly assigned to appropriate team members and are resolved in a timely manner.● Ensure corporate data is secured in accordance with IT security policies

Toronto, Ontario, Ca

Responsible for planning, migrating and deploying Google Apps across 40+ hotels and corporate office. Promote the use of Google Apps with employees, recommend and implement solutions to enhance workflow and processes using Google Apps, and work on various other projects involving new technologies and cloud initiatives.Accomplishments- Planned and managed conversion of 3,500 users from Exchange to Google Apps- Increased online community participation by 60%- Designed and delivered training of Google Apps to over 1,500 employees- Designed and rolled out Google Sites solution to reduce budgeting process by eight weeks, translating to a 30% time savings- Planned, designed and managed creation and deployment of application used to increase efficiency of user administration by 25%- Planned and managed transition to high definition televisions across 30 hotels

Wayne, Pa, Us

Responsible for designing, articulating and testing disaster recovery plans for customers. This included continuity process planning, recovery infrastructure design, hardware and software setup and troubleshooting.Accomplishments- Designed and tested recovery plans for more than 100 customers- Researched and recommended new business continuity product aimed at minimizing recovery time to less than one hour- Updated automated test setup process resulting in a 30% reduction in setup times

Dubai, Dubai, Ae

Responsible for ensuring successful backup of Fairmont’s global data and the ongoing maintenance and setup of server infrastructure.Accomplishments- Managed procurement, integration, setup and deployment of servers for 80+ hotels- Managed conversion to centralized backup solution for 80+ hotels- Decreased backup times by 15% while increasing volume of data backed up by 10%

Dubai, Dubai, Ae

This position involved mostly day to day troubleshooting of workstations both locally and remote.There was some project work involved in setting up and deploying standards for the workstations, home office setup, remote sales offices, etc.Other projects included research, selection and implementation of helpdesk support tracking software and helpdesk entry level analyst scripting.

Dubai, Dubai, Ae

Over the phone troubleshooting for both the end user as well as the hotel guests with in room internet connectivity.As a lead I was the escalation point for all issues before they left the team to be assigned to the product teams such as networking and infrastructure.

This position involved mostly day to day troubleshooting of workstations both locally and remote.One major project for this role was to convert all users from MHS based mail system to an exchange environment. This project also included migrating all users away from Novell and on to Active Directory. This included updating/upgrading installed server apps and in some cases, researching and recommending replacement applications.