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As a Commercial Manager at Merlin Entertainments, my main objective is to create a holistic and compelling commercial experience for our visitors, resulting in high performance across all KPI’s. I’m responsible for the strategic direction of the commercial department, with a critical focus on maximizing profit. In addition, I develop a winning and engaged commercial team through a proactive approach to delivering exceptional people management.I continuously expand our commercial… Show more As a Commercial Manager at Merlin Entertainments, my main objective is to create a holistic and compelling commercial experience for our visitors, resulting in high performance across all KPI’s. I’m responsible for the strategic direction of the commercial department, with a critical focus on maximizing profit. In addition, I develop a winning and engaged commercial team through a proactive approach to delivering exceptional people management.I continuously expand our commercial offering with the latest projects, including state-of-the-art F1 VR Racing Experience and Marvel 4D Cinema. Additionally, I work with multiple local and international suppliers to create a unique merchandise offering with over 1,500 products, maintaining high margins and revenue delivery. My creative skills are utilized to craft “outside of the box” solutions for commercial/operational opportunities with the latest project, including digitalization of the “Images of Singapore” experience, which I have filmed, produced, and optimized for online streaming delivery. I have also created multiple marketing materials for product launches, social media, and internal promotions.Highlights:- Developing and managing a highly engaged commercial team to produce sustained financial results that have consistently exceeded targets in revenue growth, product innovation, and profits- Launching and managing first F1 VR Experience in Asia- Launching and managing Marvel 4D Cinema while working closely with Marvel to introduce new retail product lines. - Creating and executing successful retail strategies adopted by the company to other sites. - Tight stock holding control while keeping product range fresh and exciting - Applying my UX Design knowledge to make our attraction more accessible and inclusive. Show less

♣ Preparing site opening of Dubai’s largest entertainment complex – Dubai Parks & Resorts by establishing photography and retail operations guidelines and building a dedicated photography and customer service training ♣ Developing a guest journey mapping system allowing the retail and marketing teams to identify opportunities and enhance guest experience♣ Recruiting and training of a new international operational team, consisting of over 120 staff members ♣ Assisting project… Show more ♣ Preparing site opening of Dubai’s largest entertainment complex – Dubai Parks & Resorts by establishing photography and retail operations guidelines and building a dedicated photography and customer service training ♣ Developing a guest journey mapping system allowing the retail and marketing teams to identify opportunities and enhance guest experience♣ Recruiting and training of a new international operational team, consisting of over 120 staff members ♣ Assisting project managers in setting up of sales units and retail workflows development for LEGOLAND, Motiongate, Bollywood and Riverland Parks ♣ Assisting marketing department in ensuring full compliance with all IP’s rules and guidelines for all parks Show less

♣ Champion customer service to drive the highest standards of guest experience to supersede both KPI and quality targets♣ Formulating of pricing policies by regular reviewing of merchandising activities; implementing sales and promotions; studying and interpreting trends to facilitate planning ♣ Coaching, monitoring and appraising job results to establish and develop the performing and motivated retail teams ♣ Ensuring consistency of quality results by constant monitoring and staff… Show more ♣ Champion customer service to drive the highest standards of guest experience to supersede both KPI and quality targets♣ Formulating of pricing policies by regular reviewing of merchandising activities; implementing sales and promotions; studying and interpreting trends to facilitate planning ♣ Coaching, monitoring and appraising job results to establish and develop the performing and motivated retail teams ♣ Ensuring consistency of quality results by constant monitoring and staff training♣ Contribute to overall EBITDA by leading sales team to drive upselling and concurrently striving for operational cost savings♣ Initiating changes to improve the business (i.e. implementing new products, revising operating hours, implementing new technologies to streamline workflows) Show less

Key Responsibilities➢ Overseeing day-to-day operations and completing operational requirements by:- scheduling and assigning employees; following up on work results.- maintaining site staff by recruiting, orienting, and developing employees.- maintaining site staff job results by coaching; planning, monitoring, and appraising job results.- support and develop team supervisors in leading their teams to achieve mystery shop, customer satisfaction, revenue and S.P.H… Show more Key Responsibilities➢ Overseeing day-to-day operations and completing operational requirements by:- scheduling and assigning employees; following up on work results.- maintaining site staff by recruiting, orienting, and developing employees.- maintaining site staff job results by coaching; planning, monitoring, and appraising job results.- support and develop team supervisors in leading their teams to achieve mystery shop, customer satisfaction, revenue and S.P.H targets.➢ Achieving financial objectives by:- taking part in preparation of a annual budget;- scheduling expenditures; analyzing variances and initiating corrective actions.- controling the cost by optimizing staffing, reducing shrinkages and shortages, monitoring the C.O.G- identifying current and future customer requirements by monitoring the purchasing trends and spending power- ensuring availability of merchandise and services by monitoring and maintaining of the inventories.- formulating of pricing policies by reviewing merchandising activities; determining additional needed sales promotion; implementing sales; studying trends.- marketing merchandise by applying sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.- working with clients sales department to ensure additional revenue from group bookings and tour operators- implementing sales strategies matching the Arabian market (VIP Services and packages) ➢ Achieving quality objectives by:- in depth photography training and constant monoitoring of staff photography skills- following up on technology changes and determining the most suitable and up to standards equipment for site use. (cameras, flashes, editing software, underwater photography gear etc.)- creative approach to finding new photo opportunities within site and beyond.- constantly researching market for new trends and photography innovations Show less

Leading a large seasonal and permanent team at one of London's top landmarks where excellent service is a standard. Key Responsibilities:- day to day operations- scheduling- training of the new staff members,- closing and opening procedures- solving technical issues

Apple Specialist- transforming Apple Store visitors into loyal Apple customers - creating the energy and excitement around Apple products- providing solutions and getting products into customers’ hands- staying always on top of news about Apple products and initiatives - applying my expertise in customer interactions.Working as a team member in Apple’s Flagship Regent Street store, responsibilities included providing personalised solutions for individuals and… Show more Apple Specialist- transforming Apple Store visitors into loyal Apple customers - creating the energy and excitement around Apple products- providing solutions and getting products into customers’ hands- staying always on top of news about Apple products and initiatives - applying my expertise in customer interactions.Working as a team member in Apple’s Flagship Regent Street store, responsibilities included providing personalised solutions for individuals and business’ as well as private tuition, minor repairs and general expert hands on knowledge. Show less

During my time with Decathlon, transferring from Poland to work in a UK branch I have made progression from sales assistant to a team leader and became responsible for stock and warehouse processes while managing a team of 5 staff ensuring the daily running of back of house tasks.

Key responsibilities:- Register guests and assigns rooms. Accommodates special requests whenever possible.- Assists in preregistration and blocking of rooms for reservations.- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.- Understands room status and room status tracking.- Knowledge of room locations, types of rooms available, and room rates.- Up selling rooms and to promote other… Show more Key responsibilities:- Register guests and assigns rooms. Accommodates special requests whenever possible.- Assists in preregistration and blocking of rooms for reservations.- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.- Understands room status and room status tracking.- Knowledge of room locations, types of rooms available, and room rates.- Up selling rooms and to promote other services of the hotel.- Coordinating room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.- Processing of guest check-outs.- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,- Using proper telephone etiquette.- Knowledge of all safety and emergency procedures.- Maintaining the cleanliness and neatness of the front desk area. Show less