General Manager
Onesource Communications
Dallas/Fort Worth Area
Provided leadership for a telephone, Internet and Cable TV services provider with an extensive fiber optic network. Major accomplishments include:• Joined the company in the 3rd year of existence as the first permanent general manager and created an environment for success by stabilizing a disorganized business with a lack of clear direction.• Implemented a plan that drastically reduced spending through strategic investment and strict cost control resulting in a decrease in external funding required by 75%.• Greatly improved employee morale and job satisfaction resulting in outstanding retention. In 2016, 70% of employees had more than 5 years of service. • Created a focused technology, customer service, marketing & sales approach that increased customers and associated revenue by over 400% within 3 years enabling the company to achieve positive cash flow after expenses. • Developed and implemented a strategy for a successful new Wireless Internet Service including planning, technology infrastructure, system capabilities and operational implementation. Initially launched the service using WIMAX technology and added LTE sites starting in 2015. This new offering resulted in a greatly increased Internet service area and a 25% growth in customers.• Developed and implemented a strategy for a successful new Voice over Internet Protocol (VoIP) service including planning, technology infrastructure, system capabilities and operational implementation. This offering increased the telephone service area and contributed to a 20% increase in business customers.• Created an end-to-end revenue assurance process for customer service, billing and network functions using SQL, MS Access and other tools that significantly increased data integrity, improved financial performance and reduced customer issues. Billing errors were virtually eliminated through this effort.
